Summary
Overview
Work History
Skills
Certification
Languages
Timeline
Generic

Ernesto Silva

Rio Rico,AZ

Summary

Experienced Pharmacy Technician looking for a new opportunity. Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

CVS Specialty
08.2023 - Current
  • Improved workflow efficiency with accurate data entry of prescription information into the pharmacy management system.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Delivered exceptional customer service, addressing questions or concerns regarding medications, insurance coverage, and co-payments in a timely manner.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Managed over 60 incoming phone calls and addressed questions from customers and healthcare providers. Mainly in regards to prior authorizations. Also, worked on faxed prior authorizations.
  • Managed high-pressure situations effectively by maintaining composure while prioritizing tasks during peak hours of operation.

Pharmacy Technician

Pillpack By Amazon
03.2021 - 08.2023


  • Managed over 80 calls a day, speaking with prescribers and pharmacies taking new prescriptions, clarifications, and transfers.
  • Improved workflow efficiency with accurate data entry of prescription information into the pharmacy management system.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Delivered exceptional customer service, addressing questions or concerns regarding medications, insurance coverage, and co-payments in a timely manner.
  • Managed high-pressure situations effectively by maintaining composure while prioritizing tasks during peak hours of operation.
  • Streamlined prescription processing with accurate data entry and verification of patient information.

Technical Support Representative

J-Curve Technologies LLC
01.2018 - 05.2020
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved technical problems through effective troubleshooting techniques, remoting into clients access control and CCTV to f resolve issues with access to building and recording devices.
  • Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.

Pharmacy Technician

Walmart
01.2015 - 11.2017
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.

Skills

  • Patient and Diligent
  • Polite and Professional
  • Detail Oriented
  • Focus Management
  • Adept with Computers
  • Intrapersonal skills

Certification

  • CPhT - Certified Pharmacy Technician
  • Arizona State Board of Pharmacy License

Languages

Spanish
Native or Bilingual

Timeline

Pharmacy Technician

CVS Specialty
08.2023 - Current

Pharmacy Technician

Pillpack By Amazon
03.2021 - 08.2023

Technical Support Representative

J-Curve Technologies LLC
01.2018 - 05.2020

Pharmacy Technician

Walmart
01.2015 - 11.2017

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Ernesto Silva