Hi, I’m
Ernesto Toledo Jr
Miami,FL
Summary
Customer service professional with experience in providing reliable parking assistance. Proven skill in handling different situations with poise and professionalism. Quickly handles customer service issues, expertly parks cars and maintains safe and secure parking experience for guests. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
years of professional experience
Work History
Reef One
Valet Parking Supervisor
02.2023 - Current
Job overview
- Resolved customer complaints through calm, constructive communication.
- Helped guests unload and load luggage.
- Inspected vehicles to verify condition ahead of customer returns.
- Worked closely with personnel, customers, and contractors to resolve problems.
Omni Parking
Valet Parking Supervisor
08.2016 - 12.2022
Job overview
- Resolved customer complaints through calm, constructive communication.
- Located and retrieved vehicles quickly to minimize customer wait times.
- Trained junior staff in customer care, driving and parking operations to uphold standards.
Knight Parking Systems
Valet Parking Attendant(Overnight)
05.2019 - 11.2021
Job overview
- Parked and retrieved automobiles, successfully driving both manual and automatic vehicles.
- Inspected vehicles prior to parking and during retrieval to detect damage.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
Miami Dade Animal Services
Animal Care Specialist(ASD)
03.2014 - 07.2016
Job overview
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Restrained animals safely during exams and procedures.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
Mayfair Hotel
Busser/Food Runner/Pool Attendant/Room Service
02.2013 - 07.2015
Job overview
- Moved umbrellas and lounge chairs at request of guests.
- Delivered correct food items to tables according to order documentation.
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
Education
Miami Dade CollegeMiami, FL
English
Skills
- Car Parking
- Manual and Automatic Driving
- Valid Driver's License
- Shelter Cleaning
- Prepare Food
- Team Leadership
- Resolving Customer Issues
- Dynamic Communication Skills
- Active Learning
Skills
- Car Parking
- Manual and Automatic Driving
- Valid Driver's License
- Shelter Cleaning
- Prepare Food
- Team Leadership
- Resolving Customer Issues
- Dynamic Communication Skills
- Active Learning
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Valet Parking Supervisor
Reef One
02.2023 - Current
Valet Parking Attendant(Overnight)
Knight Parking Systems
05.2019 - 11.2021
Valet Parking Supervisor
Omni Parking
08.2016 - 12.2022
Animal Care Specialist(ASD)
Miami Dade Animal Services
03.2014 - 07.2016
Busser/Food Runner/Pool Attendant/Room Service
Mayfair Hotel
02.2013 - 07.2015
Miami Dade College
English
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