Yamil Roldan
Miami,FL
Summary
Dynamic Valet Parking Supervisor at Trump Towers with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in time management and strong communication, I streamlined vehicle retrieval processes, reducing wait times significantly. Committed to maintaining safety and cleanliness, I fostered loyalty through exceptional service and personalized interactions.
Overview
3
3
years of professional experience
Work History
Valet Parking Supervisor
Trump Towers
Miami, FL
01.2024 - Current
- Upheld exceptional standards of cleanliness throughout valet areas, contributing to a positive impression on guests.
- Maintained a safe and secure work environment by enforcing strict safety protocols and regularly inspecting equipment.
- Ensured high levels of service quality by conducting thorough employee training and emphasizing the importance of attention to detail.
- Developed strong relationships with repeat customers through attentive service and personalized interactions, fostering loyalty to the establishment.
- Continuously monitored parking lot capacity to optimize space utilization and minimize congestion during peak hours.
- Streamlined vehicle handover process for increased efficiency while still ensuring proper documentation was completed accurately every time.
- Enhanced customer satisfaction by efficiently managing valet operations and addressing concerns promptly.
- Reduced wait times for guests by streamlining vehicle retrieval processes and optimizing staff deployment.
- Served as the primary point of contact for all valet-related inquiries from guests, management, or other stakeholders, ensuring accurate information was provided proactively.
- Coordinated with security personnel to mitigate potential risks and ensure a safe environment for guests, employees, and their vehicles.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Drove varied vehicles, including luxury and sports models, safely and legally.
- Logged and documented parked vehicle details for accurate records.
- Located and retrieved vehicles quickly to minimize customer wait times.
- Issued and collected claim tickets and processed valet parking fees.
- Entered guest vehicle information and location in computerized valet parking system.
Busser
Flanigan's Seafood Bar and Grill
Miami Fl
08.2023 - 12.2023
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced dining area cleanliness and customer satisfaction by swiftly clearing and resetting tables.
- Improved restaurant ambiance, regularly polishing glassware and silverware to high shine.
- Enhanced operational efficiency, participating in weekly team meetings to discuss improvements in service procedures.
- Streamlined closing procedures, enabling restaurant to close on time by efficiently cleaning and organizing dining area.
- Facilitated smooth dining experience, promptly addressing spills and hazards to prevent accidents.
- Contributed to safety and cleanliness, meticulously sanitizing tables and chairs according to health guidelines.
- Contributed to restaurant's reputation for cleanliness, diligently sweeping and mopping floors daily.
Order Taker
Flanigans Seafood & Grill
Miami, FL
04.2023 - 10.2023
- Welcomed customers and provided quick and attentive service.
- Effectively communicated with customers to clarify order details and ensure the highest level of satisfaction during their ordering experience.
- Accurately performed cash register operations to process and receive payments and issue change.
- Warmly greeted and welcomed customers to establishment before requesting food order.
- Developed a strong knowledge of product offerings to confidently answer customer inquiries and provide recommendations when needed.
- Demonstrated excellent multitasking skills under pressure; managed multiple telephone lines while efficiently processing orders.
- Checked outgoing orders for accuracy before delivery.
- Relayed additional meal requirements, dietary restrictions, allergies and special requests to kitchen staff clearly and accurately.
- Restocked bags, cups, lids, sauces and other counter supplies.
- Improved customer satisfaction by promptly addressing concerns, providing accurate information, and offering solutions when necessary.
- Contributed to a positive work environment through effective teamwork and collaboration with colleagues.
- Quickly and carefully checked prepared items against customer orders for accuracy prior to delivery.
- Described menu items in detail and educated customers about meal options.
- Consistently met or exceeded performance goals related to order volume, accuracy, and timeliness.
Loss Prevention Officer
DD’s Discount
Miami Fl
07.2022 - 06.2023
- Completed incident reports and activity logs for accurate, current records.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Conducted daily store walk-throughs to identify potential security risks.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
Education
High School
Grace Academy
Miami Fl06.2021
Skills
- Time management skills
- Excellent customer service
- Patience and composure
- Quick decision making
- Understanding of traffic laws
- Valid Driver's license
- Adaptable to change
- Clean driving record
- Manual and automatic driving
- Basic car maintenance
- Safe parking
- Strong communication
- Valet station organization
- Customer service
- Time management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Valet Parking Supervisor
Trump Towers
01.2024 - Current
Busser
Flanigan's Seafood Bar and Grill
08.2023 - 12.2023
Order Taker
Flanigans Seafood & Grill
04.2023 - 10.2023
Loss Prevention Officer
DD’s Discount
07.2022 - 06.2023
High School
Grace Academy