Ernesto Torres Vargas
Electronics Engineer
San Isidro,Heredia
Summary
Enthusiastic and driven Systems Engineer with proven track record of understanding and translating technical requirements to improve system accuracy and reliability. Expert in Hewlett Packard Enterprise Products for large-scale data management within distributed environments. Certified as Instructor and Master in Advanced Server Solutions
Overview
28
28
years of professional experience
27
27
years of post-secondary education
15
15
Certifications
2
2
Languages
Work History
Sr. Systems Engineer
TD SYNNEX
Heredia, CR
10.2013 - Current
- Presented proposals to customers at industry events, such as conferences and trade shows.
- Collaborated with bid project team to assemble proposals and produce customer-facing materials.
- Analyzed proposals to verify correct project scale while assessing and defining quoted profit targets.
- Provides technical solutions and configuration design expertise to customers and sales via phone, email or web
- Provides sales/marketing support to increase vendor and product awareness
- Provides technical presentations/training to sales, support, and customers
- Provides assistance to customers to find information with best practices, troubleshooting and support for products
- Provides technical and non-technical input to team members, project leaders, and management, as appropriate
- Coordinated with third-party stakeholders to draft multi-provider bids and proposals.
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
Systems Engineer
ORACLE
05.2011 - 05.2013
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Builds system configuration and provides total solution sale that includes hardware, software, and services
- Extensive knowledge of computer hardware/software products, ability to position products and services based on customers' needs, and extensive knowledge of and relationships with their customers
- Extensive knowledge of data center technology (servers, storage, software, networks, service, etc.)
- Understands customer environment and identifies products to solve customer problems
- Implemented networking and server changes to meet client budgets and needs.
Systems Engineer Level 2
Hewlett-Packard
08.2008 - 05.2011
- Provide Technical support for customer escalations with HP Enterprise products such as Proliant ML/DL/BL Servers, Proliant Rack and Power, Rapid Deployment Pack, SAN, and network equipment
- Develop a relationship with the Engineering group (Level 3) to provide a complete solution for complex issues
- Ability to solve and document solutions for usage of other technicians and customers.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Performed root cause analysis of reported issues to enact corrections.
Technical Support Systems Engineer
Hewlett-Packard
08.2007 - 08.2008
- Technical lead for HP Blade support engineering group
- Develop technical documentation as well as to detect areas of improvement, such as metrics evaluations and performance
- Full support on HP Blade system technology that includes networking switches, servers, and storage devices
- Provide analysis and infrastructure planning for customers’ IT environment
- Installation of operating systems, firmware, BIOS, and more, on different operation systems, such as Windows Server 2000, 2003, 2008
- Provide Technical Training to Level 1 Engineers.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
Technical Support Systems Engineer
Hewlett-Packard
01.2007 - 08.2007
- Provide Hardware technical support for Proliant ML and DL servers, helping customers troubleshoot over the phone, diagnosing hardware failures and parts replacement
- Provide Software technical support over the phone or remotely, assisting customers in installing operating systems, configuring network cards, HP utilities, firmware updates, and much more
- Storage systems support such as MSA`s and tape drives
- Troubleshooting for TFT, UPS, peripheral devices, and racks
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Designed tailored engineering solutions for customers based upon key requirements.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Technical Support Systems Engineer
Stadt Vonne Sonne
02.2006 - 10.2006
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Monitored systems in operation and quickly troubleshot errors.
- Microsoft Windows 2003 Server Administration
- Configure and manage Active Directory user accounts and troubleshoot issues.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices and software to set up work stations for employees.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Technical Support Systems Engineer
Prospectos Internacionales
01.2005 - 01.2006
- Served as primary point of contact for support relating to owned solutions and products.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Solving computer and network issues and hardware failures
- Solving issues with IP phones and call recording system
- Deployment and Administration of 10 Servers running Windows 2003 Server
- Microsoft Exchange 2003 Administration
- Deployment of 100 stations running Windows 2000 Professional
- Configure and manage Active Directory user accounts and troubleshoot issues
- Maintained response times to support business continuity.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
Technical Support Systems Engineer
Corporación el Tesoro
12.2002 - 08.2004
- Microsoft Windows 2000 Server Administration
- Deployment of 200 stations running Windows 2000 Professional
- Configure and manage Active Directory user accounts and troubleshoot issues
- Solving computer and network issues and hardware failures
- Solving issues with IP phones and call recording system
- Web server Deployments.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Used ticketing systems to manage and process support actions and requests.
- Submitted service tickets for equipment maintenance requests.
- Translated complex technical issues into digestible language for non-technical users.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular.
Technical Support
Empaques Santa Ana
05.2001 - 12.2002
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Researched product and issue resolution tactics to address customer concerns.
- Promoted efficiency among departments with prompt resolution of system issues.
- Used ticketing systems to manage and process support actions and requests.
Technical Support
Instituto Centroamericano De Computación
01.2001 - 08.2002
- Windows NT 4.0 Proffesor
- Help students learn by imparting knowledge and setting up a situation in which the students can and will learn effectively
- Provide educational and vocational guidance.
Technical Support Agent
Universidad Veritas
01.1997 - 01.1999
- Provide Technical support to students
- Configure printers and scanners
- Computer Lab responsible
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Patched software and installed new versions to eliminate security problems and protect data.
Education
Master of Science - Master in Telematics (in Course)
Universidad Latina, Universidad Veritas
San Jose 01.2004 - Current
Bachelor of Electronics Engineering - Electronics Engineering
Veritas University
San Jose 01.1995 - 12.2000
Skills
Cloud Computing
Certification
HPE Certified Instructor [2022]
Credly Digital Badges
https://www.credly.com/users/ernesto-torres.f4db853b
Timeline
Azure Fundamentals
06-2022
HPE Certified Instructor [2022]
01-2022
ZCP: Enterprise Engineer (Zerto 9)
11-2021
Vmware - HCI (Hyper-Converged Infrastructure 2020))
10-2021
HPE Master ASE - Advanced Server Solutions Architect V3
06-2021
HPE Sales Certified - Edge-to-Cloud Solutions [2021]
04-2021
AWS Partner: Accreditation (Business)
04-2021
Silver Peak Edge Connect Sales Expert (ECSXA)
04-2021
Silver Peak EdgeConnect Solution Sales Professional(ECSSPA)
04-2021
HPE ASE - Hybrid IT Solutions Architect V1
01-2021
Silver Peak Edge Connect Sales Professional (ECSPA)
01-2021
Vmware VTSP -SV (Server Virtualization 2018)
09-2020
Aruba Certified Switching Associate (ACSA)
11-2019
Vmware VSP - Foundation 2018
08-2019
HPE Product Certified - OneView [2018]
01-2019
Sr. Systems Engineer
TD SYNNEX
10.2013 - Current
Systems Engineer
ORACLE
05.2011 - 05.2013
Systems Engineer Level 2
Hewlett-Packard
08.2008 - 05.2011
Technical Support Systems Engineer
Hewlett-Packard
08.2007 - 08.2008
Technical Support Systems Engineer
Hewlett-Packard
01.2007 - 08.2007
Technical Support Systems Engineer
Stadt Vonne Sonne
02.2006 - 10.2006
Technical Support Systems Engineer
Prospectos Internacionales
01.2005 - 01.2006
Master of Science - Master in Telematics (in Course)
Universidad Latina, Universidad Veritas
01.2004 - Current
Technical Support Systems Engineer
Corporación el Tesoro
12.2002 - 08.2004
Technical Support
Empaques Santa Ana
05.2001 - 12.2002
Technical Support
Instituto Centroamericano De Computación
01.2001 - 08.2002
Technical Support Agent
Universidad Veritas
01.1997 - 01.1999
Bachelor of Electronics Engineering - Electronics Engineering
Veritas University
01.1995 - 12.2000
Similar Profiles
Irene MarkojaIrene Markoja
Shipping and Receiving Clerk, Level II at TD SynnexShipping and Receiving Clerk, Level II at TD Synnex
Shafyet HossainShafyet Hossain
Inside Account Executive at TD SYNNEXInside Account Executive at TD SYNNEX
SANJANA WOODSANJANA WOOD
Vendor Solutions Representative at TD SYNNEX CanadaVendor Solutions Representative at TD SYNNEX Canada
Gabriela Cruz FallasGabriela Cruz Fallas
HR Data manager at Avatar CommunicationsHR Data manager at Avatar Communications
Kimberly De Los Angeles Cerdas BarqueroKimberly De Los Angeles Cerdas Barquero
Assistente Administrativo at MicrosoftAssistente Administrativo at Microsoft