Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shondelle Winfrey

Shawnee,Kansas

Summary

Forward-thinking professional offering more than 15 years of experience working in fast-paced environments. Expertise in planning, installing and maintaining large-scale systems and infrastructures. Proven leader with success in building strong teams.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Sr. Systems Engineer

FTI Consulting
01.2020 - Current
  • Optimized system performance by identifying and resolving complex technical issues.
  • Spearheaded migration to cloud-based services, ensuring seamless integration with existing systems.
  • Developed comprehensive disaster recovery plans to minimize downtime in the event of a crisis.
  • Provided expert guidance on best practices in systems engineering, improving team performance and product quality.
  • Conducted thorough audits of system architecture, identifying areas for improvement and implementing corrective actions.
  • Delivered high-quality documentation to support project requirements, enabling smooth hand-off to stakeholders.
  • Led successful system upgrades by creating detailed implementation plans and coordinating resources effectively.
  • Troubleshot hardware components to identify root causes of malfunctions, reducing equipment downtime substantially.
  • Completed software updates and assessed security patches for optimized computer use.

EDiscovery Infrastructure Engineer

GeorgeJon
07.2017 - 01.2020
  • Optimized network performance by implementing advanced infrastructure solutions and monitoring tools.
  • Reduced downtime by proactively identifying and addressing potential issues in the IT infrastructure.
  • Designed and deployed scalable cloud-based systems for improved application performance and reliability.
  • Collaborated with cross-functional teams to develop comprehensive IT strategies aligned with business goals.
  • Streamlined processes by automating repetitive tasks using scripting languages such as Python, Perl, or Shell scripts.
  • Provided Tier-3 support to resolve complex issues for clients and maintain high customer satisfaction levels.
  • Spearheaded efforts to consolidate data centers for cost savings and improved resource utilization.
  • Established disaster recovery plans by designing redundant systems that ensured business continuity during unforeseen events.
  • Performed regular system audits to identify areas of improvement in performance, security, or compliance standards.

Application Infrastructure Architect

UnitedLex
12.2013 - 07.2017
  • Direct responsibility for the planning, design, implementation and management of multiple client facing Relativity instances in a SaaS model
  • Additional duties include support for internal enterprise applications, system administration for applications/web servers across multiple domains, Active Directory, User Security and software updates to ensure application availability, reliability and performance according to business and client needs
  • Participate in escalated incident management and solving problems in a cross team environment
  • Additionally, document root-cause analysis as needed to resolve or escalate software and deployment issues
  • Document design specifications, installation instructions, and other system-related information
  • Provide technical guidance or support for the development or troubleshooting of systems
  • Research, test, or verify proper functioning of software patches and fixes
  • Provide system administration support for multiple SharePoint deployments, ERP and ShareFile
  • Provide global support for internal/external Relativity and Questio user base
  • Act as a liaison with the Information Technology and Database Administration teams to address Application's availability and performance issues.

Sr. Systems Administrator

kCura
04.2009 - 12.2013
  • Direct responsibility for monitoring, installing, maintaining and 24X7 support of production , test and development servers, data center, web servers and six SQL Servers clustered, physical and virtual environments
  • Install, configure, test and update Cisco routers, switching equipment, software and hardware for business systems and applications
  • Manage Microsoft Service Center and Microsoft Licensing/ISV Partnership agreements
  • Additionally, provided support for all, Fortinet Firewalls, Fiber Channel, iSCSI and Barracuda Load Balancers
  • Lead technical specialist for virtualization pilot program: planned and orchestrated corporate transition from physical to virtual environment to reduce overhead costs while maintaining production
  • Utilized HyperV and vSphere to launch virtualization
  • Spearheaded strategy to automate maintenance operations reducing maintenance completion lead times by 80%, while reducing outages from 10/week to zero unscheduled
  • Successfully deployed vCloud Director for use by a 300 person user base in the development/operation units
  • Developed and implemented disaster recovery strategic plan enterprise-wide
  • Key corporate interface partnering with CenturyLink for upgrading data warehouse
  • Implemented Spiceworks for asset tracking, PRTG for network monitoring, and VMTurbo for virtual machine performance management
  • Led and/or supported several additional projects, including upgrading SQL 2005 to SQL 2008, implementing EMC, EqualLogic and Compellent SANs and migrating from Exchange 2007 to 2010
  • Consult with users, management, vendors, and technicians to assess computing needs and system requirements
  • Recruit, hire, train and supervise staff, or participate in staffing decisions.

Applications Specialist/Database Administrator

UniCare Life & Health
02.2005 - 03.2009
  • Led business systems analysis project and orchestrated the customization and configuration of SharePoint portal driving IT work flow and document management; created white papers and implementation and support training courses
  • Streamlined SharePoint portal supporting consolidation and integration of California and Atlanta offices into Chicago partnering with .Net and Enterprise developers
  • Entrusted with managing and maintaining multiple SQL database servers; key member of project teams for the planning, design, modification, migration and deployment of numerous data reporting tools and controls supporting national sales
  • Coordinated database maintenance, backups, schema updates, queries and automation
  • Gathered user requirements, set queries in Pivot tables and automated business intelligence reporting for national sales representatives on remote servers; created multiple MS Access database and Excel spreadsheets to track and post metrics.

Education

Completed coursework towards Network Administration -

ROBERT MORRIS
Chicago, IL

Skills

  • Infrastructure Management
  • Virtualization Technologies
  • Troubleshooting
  • Cloud Services
  • Disaster Recovery Planning
  • Project Management
  • Design and Implementation
  • Capacity Planning
  • Hardware Configuration
  • Database Administration
  • ITIL framework knowledge
  • Agile methodologies
  • Advanced troubleshooting
  • Scripting languages proficiency
  • Technical documentation
  • Cloud Computing
  • System Troubleshooting

Certification


  • AWS - Cloud Practitioner
  • Relativity Certified Administrator (RCA)
  • RelativityOne Certified Pro (RCP)
  • Relativity Infrastructure Specialist
  • Reveal Review Certified
  • Brainspace Administrator Certified

Timeline

Sr. Systems Engineer

FTI Consulting
01.2020 - Current

EDiscovery Infrastructure Engineer

GeorgeJon
07.2017 - 01.2020

Application Infrastructure Architect

UnitedLex
12.2013 - 07.2017

Sr. Systems Administrator

kCura
04.2009 - 12.2013

Applications Specialist/Database Administrator

UniCare Life & Health
02.2005 - 03.2009

Completed coursework towards Network Administration -

ROBERT MORRIS

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Shondelle Winfrey