Summary
Overview
Work History
Education
Skills
Languages
Long Distance Marathoner
Affiliations
volunteer
Timeline
Generic

ERNESTO VELIZ

Retail Proffesional
Jersey City,NJ

Summary

Enthusiastic Seasoned Sales and Customer Service professional driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

30
30
years of professional experience

Work History

Section Leader

Trader Joe's
10.2022 - Current
  • Supervised, encouraged and trained new crew members by coaching and empowering them to be at their best and wow our customers.
  • Obtained and enhanced quality benchmarks and objectives by developing and implementing standard practices and control plans.
  • Improved customer experience quality to promote customer loyalty and enhance operations efficiency.
  • Continue to coach crew members recognizing their achievements and identify areas needing improvement.
  • Partner with management and assisting with new processes and planning to facilitate rollout.


Crew Member

Trader Joe's
01.2022 - Current
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked well with teammates and accepted coaching from management team.

Sales Floor Team Member

Adidas
07.2022 - 07.2022
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
  • Stayed current on available products, store promotions and customer service policies to better serve shoppers.

Brand Sales Representative

Nordstrom NYC Flagship Store
09.2019 - 02.2020
  • Engage and greeted clients with great energy and positive attitude.
  • Boosted brand awareness, in being attentive in the details while attending a client.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.

Associate Sales-Manager

Tumi Flagship Store 610 Madison Ave
05.2001 - 08.2019
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in men and women products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Associate Manager

Johnston & Murphy New York Flagship Store
06.1999 - 06.2001
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Associate Manager and Sales

Ann Taylor Flagship Store 645 Madison Ave
05.1993 - 05.1999
  • Led staff meetings to discuss customer service and sales goals, operational problems or procedural changes.
  • Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.

Education

Bachelor of Arts - Psychology

The City College of New York City University
New York City
06.1999

Skills

  • Sales
  • Policies and Procedures
  • Sales expertise
  • Performance improvement
  • Problem solving strength
  • Client Service
  • Customer Relations

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Long Distance Marathoner

Completed the New York City Marathon 4 times (2001-2004) and run a 50k and a 60k race in New York.

Affiliations

The Church of Jesus Christ of latter Days

Bishop

March 2014-August 2019

The bishop holds the priesthood keys to direct the work of the church within the ward. I and my counselors form a bishopric, which works under the direction of the stake presidency. We minister to ward members with love and concerns, helping them become true followers of Christ.

Provide welfare leadership by teaching the doctrines and principles relating to welfare.

Seek out the poor and provide assistance to those in need.

Direct the ward's efforts to prepare for and respond to emergencies.


volunteer

Mormon Helping Hands 

October 2012-August 2019

Disaster and Humanitarian Relief.

Always ready and willing to reach out and help anyone in need.


Scout Leader

Boy Scouts Of America Camp/LDS Church

October 2014-August 2019

Help out boys from 11-17yrs old get organized and to participate in LDS church scouts activities following The Boy Scouts Of America Protocol.

Timeline

Section Leader

Trader Joe's
10.2022 - Current

Sales Floor Team Member

Adidas
07.2022 - 07.2022

Crew Member

Trader Joe's
01.2022 - Current

Brand Sales Representative

Nordstrom NYC Flagship Store
09.2019 - 02.2020

Associate Sales-Manager

Tumi Flagship Store 610 Madison Ave
05.2001 - 08.2019

Associate Manager

Johnston & Murphy New York Flagship Store
06.1999 - 06.2001

Associate Manager and Sales

Ann Taylor Flagship Store 645 Madison Ave
05.1993 - 05.1999

Bachelor of Arts - Psychology

The City College of New York City University

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ERNESTO VELIZRetail Proffesional