Olivia Lenz
Viera,FL
Summary
Results-driven leader specializing in team leadership and staff development. Enhances operational efficiency and boosts team performance in fast-paced settings. Leverages strong communication and interpersonal skills to foster collaboration and drive customer satisfaction through innovative problem-solving and targeted staff initiatives.
Overview
4
4
years of professional experience
Work History
Section Leader
Trader Joe's
Viera, Florida
11.2025 - Current
- Managed inventory to ensure timely availability of supplies for current and anticipated demand.
- Led team to enhance store cleanliness and organization, improving customer experience.
- Assisted customers with product inquiries and recommendations to enhance satisfaction and support informed purchasing decisions.
New Store Opening Manager
7Brew
Port St. Lucie, FL
11.2022 - 10.2025
- Led onboarding and training for new hires, evaluating performance and delivering actionable feedback to enhance team capability.
- Oversaw customer service standards and coordinated with vendors to ensure consistent, high-quality operations and strong brand representation.
- Directed inventory management and procurement to ensure optimal stock levels, while overseeing budgets, accounts, scheduling, and operational efficiency initiatives.
- Maintained precise records for employee attendance and performance metrics to support payroll administration and operational decision-making.
Barback & Hostess
28 North Gastropub
Viera, Florida
10.2023 - 03.2024
- Managed multiple tasks simultaneously while delivering quality service to enhance guest experience.
- Restocked bar supplies during busy shifts to ensure availability for customers. and maintained cleanliness in fast-paced environment.
- Monitored inventory levels and reported needs to management to maintain optimal supply.
BOH General
Chick-fil-A
Melbourne, FL
10.2021 - 12.2022
- Enhanced customer satisfaction by implementing creative solutions to resolve issues.
- Elevated customer satisfaction through effective problem resolution and friendly service.
- Initiated conversations with customers to understand their needs and preferences.
Education
Associate of Science -
Eastern Florida State College
Cocoa, FL05-2025
Bachelor of Science - Human Resource Specialization
Eastern Florida State College
Cocoa, FLSkills
- Performance evaluation
- Effective communication
- Problem resolution
- Staff development
- Employee training
- Team leadership
- Inventory management
Timeline
Section Leader
Trader Joe's
11.2025 - Current
Barback & Hostess
28 North Gastropub
10.2023 - 03.2024
New Store Opening Manager
7Brew
11.2022 - 10.2025
BOH General
Chick-fil-A
10.2021 - 12.2022
Associate of Science -
Eastern Florida State College
Bachelor of Science - Human Resource Specialization
Eastern Florida State College