Ernesto Cano
Chicago,IL
Summary
Dynamic professional with an extensive 24+ years experience in the insurance industry with contract analysis, product and underwriting support. Notably in the service contract industry and now at my current role at Core Specialty Insurance Holdings, Inc. Excels in client communication, driving client engagement and enhancements. Consistently achieves key performance indicators and fostering brand loyalty. My strategic approach to contract analysis, underwriting support and product development coupled with my leadership skills consistently drives process improvements and client satisfaction.
Overview
1
1
Certificate
24
24
years of professional experience
Work History
Assistant Underwriter - Lawyers Prof. Liability
Core Specialty Insurance Holdings, Inc.
03.2024 - Current
- Provides administrative support to the underwriting team, which includes gathering, reviewing and processing insurance applications, conducting research and reaching out to brokers.
- Responds to broker requests and effectively answers questions and inquiries.
- Creates policies for clients (law firms) and assists with policy renewals.
- Assists with loss reports, billing statements and policy updates.
Senior Product Support Specialist
Endurance
07.2019 - 12.2023
- Implemented company-wide systems migration and new software (PCRS) by troubleshooting, testing, and stabilization of data between systems. Mitigated escalated situations from agents, dealers, and regional managers concerning dealer services.
- Supported seamless operations by leading communication between Endurance, software provider, and other third-party providers; first point of contact for rating and form discrepancies.
- Accountable for form library, form submissions and ensuring consistent compliance with lenders and insurers.
- Effectively drove deeper client engagement, enhanced client experiences, and promoted revenue growth by building strategic relationships.
- Partnered with form development on supply levels and distribution of marketing materials.
Product Support Specialist
Endurance
07.2015 - 07.2019
- Reported directly to National Director of Sales. Oversaw brand development and supported network of Agents and Business Development Managers for leading Service Contract Administrator.
- Responded to all system/product inquiries such as rate implementation, new client setup, and product/form/rate updates.
- Advised customers about new or planned features; promptly resolved concerns regarding software provider (F&I Admin), system integration providers (DMS/eContracting/eRating), and lender, insurance, and compliance.
- Identified and pursued potential sales opportunities and established customer relationships to promote brand loyalty.
- Processed dealer remittances, commissions, contract cancellations and transfers.
- Crafted pitch kits and managed supply requests for agents, clients and internally.
Senior Support Analyst
PCMI Corporation
08.2014 - 07.2015
- Providing maximum system availability and prompt and accurate remediation of issues. Served as primary contact for Agent and third party accounts with software training and account management.
- Performed comprehensive troubleshooting of company's signature PCRS F&I, claims, and rating system.
- Analyzed user activities to determine business solutions and process improvement opportunities.
- Liaised with clients and insurers with contract questions as well as periodic product, fee, form, and rate updates.
- Conducted form mapping, DMS setup, software enhancements and routine system testing prior to deployment; coordinated system updates and client requests with developers and QA testing.
- Facilitated decision-making by partnering with key stakeholders, operating groups and finance team members to provide relevant input.
- Promoted prompt, efficient service to internal and external customers in accordance with company policies by spearheading problem resolution.
Product Specialist/Client Implementation Specialist
The Warranty Group
05.2006 - 08.2014
- Supported clients' technical needs in line with client's objectives and specifications. Integral role as direct contact for client and marketing (field) representatives, liaison for third-party administrators and subject expert for product, form, and compliance questions. Assisted with creation of underwriting specification packets.
- Executed account installments, product rollouts, and rate updates with marketing, underwriting and premium processing.
- Effectively enhanced development of warranty products and client requests by facilitating smoother communications between marketing, underwriting, and senior management.
- Created and managed client launches and relationships by employing various software applications; developed administrative agreements for new and existing clients.
- Updated and maintained e-commerce website data through program updates and technical troubleshooting.
Contract Analyst
Aon
01.2001 - 05.2006
- Oversaw and managed technical contracts and analyzed budgetary impact. Partnered with management to track and report on departmental operations as it relates to ensuring consistencies and efficiencies while supporting key KPIs.
- Responded to inbound calls from policyholders with inquiries and calls from clients and field representatives with supply requests.
- Reviewed all contracts enforcing business policies on pricing, promotions and other related policy.
- Strengthened compliance by maintaining clients on AS400 database, monitoring supply levels in warehouse and assisting underwriting in reviewing products.
- Effectively streamlined inventory processes by contributing to development of in-house inventory management software.
Education
Associate of Arts - History/Social Science
Harry S Truman College
ChicagoSkills
- Product Support
- Contract Analysis
- Warranty Product Development
- Client Communication
- Leadership and Organizational Skills
- Marketing
- Underwriting Support
- Merchandising
- Compliance
Certification
Property & Casualty License - Insurance Producer
State Of Illinois - Expires 11/2025
Notary Public
Illinois Secretary of State - Expires 07/2027
Timeline
Assistant Underwriter - Lawyers Prof. Liability
Core Specialty Insurance Holdings, Inc.
03.2024 - Current
Senior Product Support Specialist
Endurance
07.2019 - 12.2023
Product Support Specialist
Endurance
07.2015 - 07.2019
Senior Support Analyst
PCMI Corporation
08.2014 - 07.2015
Product Specialist/Client Implementation Specialist
The Warranty Group
05.2006 - 08.2014
Contract Analyst
Aon
01.2001 - 05.2006
Associate of Arts - History/Social Science
Harry S Truman College
Profile Site
https://bold.pro/my/ernestocano
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