Ernesto Martinez
Los Angeles,CA
Summary
Results-oriented Account Management professional and MBA graduate with a military background. Specializes in enhancing customer satisfaction and retention through strategic relationship management and effective problem-solving. Focused on fostering team collaboration and delivering outcomes that align with business objectives. Leverages analytical skills to create innovative solutions that improve customer experiences.
Overview
12
12
years of professional experience
5
5
Languages
Work History
Sr. Customer Success Manager
Amazon
01.2022 - Current
- Strategic advisor for enterprise-level (+$100M/yr) vendors serving as their voice within Amazon retail.
- Cultivated relationships that drove customer growth and retention.
- Maintained executive-level relationships through regular business reviews and success metric presentations.
- Used AI-powered tools to automate routine tasks such as drafting business reviews, summarizing account notes, and generating QBR presentations
- Strengthened executive-level relationships through regular business reviews and presentations on success metrics.
- Executed strategic communication, project management, and customer success principles to enhance retention and growth in subscription-based business.
Finance Coordinator
AQUAhydrate
01.2017 - 01.2022
- Evaluated workflow procedures in SAP to identify bottlenecks, implementing a new purchase order to invoice process that streamlined operations.
- Analyzed Balance Sheet & Income Statement to identify KPI trends, recommending adjustments that enhanced financial reporting accuracy.
- Executed month-end closing procedures, including Month-Over-Month KPI analysis, bank statement reconciliation, journal entries, financial model updates, and variance analysis presentation.
Accounts Receivable Analyst
UBER
01.2016 - 01.2017
- Collaborated with LATAM & APAC business partners to identify and resolve accounting discrepancies, improving accuracy in financial reporting.
- Developed dynamic deposit logs using Pivot Tables to enhance accessibility of collection data for management decision-making.
Loan Analyst
Funding Circle
01.2015 - 01.2016
- Conducted background checks using Expedia and presented findings to Fraud Department.
- Addressed investor inquiries and summarized relevant reports for Capital Markets Dept.
- Monitored loan progress of $1M loans and helped Financial Operations Department investigate P&I anomalies.
Education
Masters - Business Administration & Management
San Francisco State University
Bachelor of Arts - Cinema Studies
San Francisco State University
Skills
- Customer advocacy
- Relationship management
- Strong communication and presentation abilities
- Data-driven decision making
- Strategic thinking and problem-solving capabilities
- AI/ML and technology proficiency
- Business acumen and financial understanding
- Inter-department collaboration
Languages
English
Spanish
French (Beginner)
Italian (Beginner)
Chinese (Beginner)
Military
- United States Marine Corps - Honorable Discharge
- Corporal Team Leader of Infantry unit during Operation Iraqi Freedom (OIF)
- Medals & Ribbons: National Defense, Iraq Campaign, Overseas Service, Combat Action, Good Conduct.
Timeline
Sr. Customer Success Manager
Amazon
01.2022 - Current
Finance Coordinator
AQUAhydrate
01.2017 - 01.2022
Accounts Receivable Analyst
UBER
01.2016 - 01.2017
Loan Analyst
Funding Circle
01.2015 - 01.2016
Masters - Business Administration & Management
San Francisco State University
Bachelor of Arts - Cinema Studies
San Francisco State University