Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mirijana (Mia) Saric

Oakland,NJ

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

34
34
years of professional experience

Work History

Sr. Customer Success Manager

Yext
11.2021 - Current
  • Led cross-functional teams to enhance customer engagement and retention strategies.
  • Achieved revenue targets by managing renewals effectively and identifying upsell opportunities within existing accounts.
  • Streamlined internal workflows through cross-functional collaboration, improving overall efficiency within the customer success department.
  • Analyzed customer feedback and usage data to drive product enhancements aligned with client needs.
  • Established performance metrics to assess success team effectiveness and identify improvement areas.
  • Fostered relationships with key stakeholders to ensure alignment on customer expectations and deliverables.
  • Coordinated quarterly business reviews with clients, demonstrating value delivered through strategic initiatives.
  • Mentored junior staff, enhancing team knowledge and capabilities in customer relationship management tools.
  • Collaborated with sales, product, and support teams to ensure seamless onboarding and account management processes.
  • Conducted regular business reviews with key stakeholders to track progress towards goals and identify areas for improvement.
  • Established strong relationships with clients to build trust and loyalty, leading to long-term business partnerships.

Client Success Executive

ADP – National Accounts
01.2018 - 11.2021
  • Develop and enhance strategic business partnerships by fully engaging and building trust with key decision makers to drive client retention/improve loss prevention
  • Engage decision makers to understand client vision and goals. Acts as liaison between client and ADP, serving as an empowered internal client advocate. Responsible for maintaining client satisfaction and client retention: Oversees the entire client experience
  • Coordinate with internal and external resources to ensure client issues are addressed and resolved
  • Lead contract compliance negotiations - execution of contract renewal – internal coordination with all ADP partners to deliver a seamless renewal process
  • Partnership with Sales on revenue expansion opportunities – identify new service and/or product opportunities that support our clients from the recruiting stage to the retirement stage

Product Engineer

Viventium Software Inc
08.2016 - 12.2017
  • Prepare and deliver technical presentations explaining products and services both virtually and onsite as often as sales requires
  • Confer with client/implementation/development to determine system requirements
  • Collaborate with sales teams to understand client requirements and provide sales support
  • Train and develop the internal organization around features and products
  • Demonstrate ROI on various products
  • Research and development of new products/features to enhance the client experience
  • Increased sales close ratio as a result of a one of a kind, customized tour of software

HCM Sales Specialist

Viventium Software Inc
06.2015 - 08.2016
  • Profile and hunt prospective clients and key contact points
  • Sell primarily within assigned Bergen County territory to cultivate new revenue opportunities
  • Develop relationships with “Centers of Influence” to drive referrals
  • Formulate and present proposals to depict the benefits of our highly-customizable solutions
  • Negotiate sound financial sales agreements
  • Maintain and manage a sales funnel of new opportunities to attain or exceed assigned sales quota
  • Track sales activities and transactions in Salesforce.com and reports information to management
  • Achieved and exceeded monthly revenue goals

Senior Sales Consultant, HR Solutions

Paychex, Inc.
04.2014 - 06.2015
  • Winners dinner for over 125% of quota
  • Sell Paychex payroll and HR solution products and services by developing new client relationships and increasing client base to grow company profits in the Human Resource Services Sales organization and their overall market share within the Professional Employer Organization NY and NJ markets.
  • Presents HR Outsourcing products and services of Paychex to final decision makers within a designated territory.
  • Schedules appointments and visits potential and current referral sources, specifically the financial advisor and CPA channel to secure referrals.
  • Analyzes the prospects' needs and interests and determines which products are appropriate and collaborates with appropriate internal partners when necessary.
  • Responsible for completion and submission of new business paperwork, expense reports and weekly activity reports by agreed upon dates set by Sales management with 100% accuracy.
  • Continuously projects a positive image in representing Paychex to clients and the community. Achieving and continually develop technical, competitive and sales skills knowledge.

District Manager – Major Accounts Inside Sales

ADP – Major Accounts
07.2010 - 04.2014
  • Conduct and manage sales of software for payroll/time & attendance/HR and benefit administration achieving the 100% Club – President’s Club – Board of Director
  • Perform strategic sales protocol/call prioritization to achieve revenue and targets
  • Maintain outstanding customer relations - internal and external customers
  • Demonstrate sales aptitude: assertiveness, persistence, self-motivation, excellent closing skills
  • Well organized; highly effective time management skills; strong ability to manage multiple tasks

Account Executive/Insurance Producer

ADP Insurance Agency Inc
03.2007 - 07.2010
  • Exceeded monthly and annual quotas each period in a high paced sales environment – 100% Club every year; President’s Club
  • Built and maintained business relationships with customer referrers with increased communication
  • Presented product and processes to referrers and clients
  • Contacted and qualified prospective clients – determined insurance coverage based on client’s needs
  • Trained new employees
  • Licensed: Property and Casualty Insurance

Financial Services Associate

Prudential Financial
01.2006 - 03.2007
  • Analyzed risk and return of client portfolios and suggested asset allocations to multiple investments
  • Conducted financial presentations to clients regarding past, present, and future investment goals
  • Established presence in target markets by utilizing individual marketing plans
  • Licensed: Life and Health Insurance

Investor Services Manager

Ridgewood Capital LLC
08.1998 - 04.2000
  • Reviewed and approved all new sales and customer documentation
  • Processed commissions for financial advisors and upper management on a weekly basis
  • Produced daily, weekly, and monthly financial investment reports
  • Assisted in all aspects of customer service

Operations Assistant – FA Liaison/Executive Services

Prudential Securities Inc
12.1993 - 08.1995
  • Assisted with the creation and maintenance of computer and administrative systems for the department
  • Prepared department’s monthly commission and credit reports for management
  • Responded to inquiries regarding SEC Rules 144/145, shelf registered securities and stock options
  • Acted as liaison between Corporate Counsel Executive and Branch offices to facilitate sale of restricted stock and exercise of employee stock options

Administrative Assistant – Corporate Executive Services Department

Prudential Securities Inc
11.1991 - 12.1993
  • Communicated with corporate executives, counsel, branch managers, and financial advisors; advised branch offices on methods of action
  • Maintained executive trades and commission records on databases
  • Acted as liaison with Legal Transfer, Credit, and Compliance Departments regarding daily trades
  • Produced monthly commission reports

Education

B.S. - Business & Marketing

Montclair State University
Montclair, NJ
05.2003

Skills

  • Data-driven decision making
  • Business development
  • Key accounts development
  • Customer advocacy
  • Relationship management
  • Upselling strategies
  • Software implementation
  • Salesforce proficiency
  • Customer journey mapping
  • Customer segmentation
  • Account growth
  • Customer relationship building
  • Strategic communications
  • Customer retention

Timeline

Sr. Customer Success Manager

Yext
11.2021 - Current

Client Success Executive

ADP – National Accounts
01.2018 - 11.2021

Product Engineer

Viventium Software Inc
08.2016 - 12.2017

HCM Sales Specialist

Viventium Software Inc
06.2015 - 08.2016

Senior Sales Consultant, HR Solutions

Paychex, Inc.
04.2014 - 06.2015

District Manager – Major Accounts Inside Sales

ADP – Major Accounts
07.2010 - 04.2014

Account Executive/Insurance Producer

ADP Insurance Agency Inc
03.2007 - 07.2010

Financial Services Associate

Prudential Financial
01.2006 - 03.2007

Investor Services Manager

Ridgewood Capital LLC
08.1998 - 04.2000

Operations Assistant – FA Liaison/Executive Services

Prudential Securities Inc
12.1993 - 08.1995

Administrative Assistant – Corporate Executive Services Department

Prudential Securities Inc
11.1991 - 12.1993

B.S. - Business & Marketing

Montclair State University

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Mirijana (Mia) Saric