Ernesto Luis Castruita
Fort Worth,TX
Summary
Dynamic Sales Associate with proven expertise at Ace Hardware, excelling in customer service and relationship building. Bilingual and adept at upselling, I enhanced customer experiences and drove sales through effective problem-solving and teamwork. Skilled in plumbing services and merchandise management, I consistently fostered repeat business and maintained store aesthetics.
Overview
4
4
years of professional experience
Work History
Sales Associate
Ace Hardware
5533 Jacksboro Hwy
01.2022 - Current
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized merchandise displays to promote sales and improve store aesthetics.
- Operated point-of-sale system efficiently, ensuring accurate transactions and customer satisfaction.
- Collaborated with team members to restock inventory promptly and maintain optimal stock levels.
- Provided support during merchandise promotions, increasing customer engagement and sales volume.
- Resolved customer complaints effectively, fostering positive relationships and repeat business opportunities.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
Castleberry High School
River Oaks Tx 2020
Skills
- Tools and equipment trained ( impact screw drivers, drill bits, sanding disc sanders, hacksaws, saws, tap & die screw threads trained, PVC and plumbing trainee ( PVC , galvanized and black iron pipe, shark bites and pex )
- Shovels And Rakes and Outside hand held tools experience and etc
- Knife and blade sharpening trained
- Trained in Plumbing services
- Lawnmower and weed trimmer trained ( battery operated and gas operated )
- Hardware knowledgeable ( Nuts and Bolts and etc)
- Trained in pipe threading and pipe management
- Wood and concrete and etc knowledgeable
- Glass cutting trained ( glass cutter expertise )
- Window And Screen installation trained
- Bilingual
- Multi tasking oriented
- Helping guided
- Customer service
- Teamwork
- Time management
- Problem-solving skills
- Relationship building
- Exceptional customer service
- Flexible schedule
- Store opening and closing
- Sales expertise
- Customer needs assessment
- Upselling
- Cleaning Services and maintenance expertise and experience
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Ace Hardware
01.2022 - Current
High School Diploma -
Castleberry High School