Ernest R Hernandez
Summary
A highly accomplished professional with over 15 years of experience as a business account
manager, customer assistant specialist and financial advisor. In addition, my background includes
working as an Account Manager and Financial Advisor which required great communication,
follow through and organizational skills to attain customer loyalty and exceed expectations. As a
team member, I earn the respect and trust of team members through being consistent, trustworthy
and producing work imbued with integrity.
Overview
28
28
years of professional experience
1
1
Language
Work History
Health Service Specialist
AltaMed Health Corp
Santa Ana, CA
05.2014 - Current
- Help drive customer service patient satisfaction
- As a call center specialist I have earned a reputation for maintaining a positive attitude and producing high-quality work
- Helped bring new changes and procedures to Altamed contact center.
Customer Assistant Specialist
Mazda
Irvine, CA
08.2011 - 11.2013
- Help drive customer service satisfaction on every call
- Quickly became top customer assistant specialist for maintaining a positive attitude and producing high-quality work
- Perform word processing, spreadsheet, and other software functions
- Handled other administrative functions assigned by management or training (warranty, financing and escalations)
Business Account Manager
Verizon Wireless
Irvine, Ca
07.1996 - 11.2010
- Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductions
- Decreased office expenditures by implementing needed controls on stock/supplies and standardizing ordering procedures
- Saved thousands of dollars and saved a high percentage of our customers by resolving the escalated issues/concerns and increasing fraud activity
- In my 14 years I worked in various departments (customer service, technical support, collections, sales, fraud, quality assurance, supervisor and business accounts manager)
Education
High School Graduate, Diploma - undefined
College Graduate - undefined
Skills
- Technical Skills
- Microsoft Office, Word, Excel, PowerPoint and Access Typing 45 WPM
- QuickBooks: Basic Knowledge
- Numeric 10-Key Speed
Timeline
Health Service Specialist
AltaMed Health Corp
05.2014 - Current
Customer Assistant Specialist
Mazda
08.2011 - 11.2013
Business Account Manager
Verizon Wireless
07.1996 - 11.2010
High School Graduate, Diploma - undefined
College Graduate - undefined
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