ERNI THOMPSON
Sarasota
Summary
Dynamic and results-oriented Personal Trainer with a proven track record at YMCA, enhancing client fitness levels through personalized workout plans and motivational coaching. Expert in strength training and exercise program design, with a knack for boosting client retention and satisfaction. Skilled in conflict resolution and customer service, reflecting a comprehensive background in high-pressure environments.
Overview
47
47
years of professional experience
Work History
Personal Trainer
YMCA
04.2024 - Current
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Increased client retention through consistent communication, motivation, and support.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
- Designed specific workout systems for individual clients based on performance ability.
Membership Sales Representative
YMCA
08.2017 - Current
- Provided exceptional customer service during all stages of the sales process – from initial inquiry through post-sale follow-up – resulting in high levels of member satisfaction and loyalty.
- Successfully transitioned existing customers onto more suitable memberships plans when necessary.
- Managed client database efficiently, ensuring accurate tracking of contact information, preferences, interactions, and memberships sold.
- Enhanced customer satisfaction with personalized service, understanding individual needs, and offering appropriate membership plans.
International Flight Attendant
Lufthansa Airlines
01.1978 - 03.2011
- Resolved passenger conflicts and medical emergencies during flights.
- Remained current on industry regulations and changes affecting international air travel to provide accurate information to both colleagues and customers when necessary.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Education
High School Diploma -
SUNNY VIEW HIGH SCHOOL
Costa Del Sol, Spain06-1977
Skills
- Passion for fitness
- Strength training
- Exercise program design
- Motivational coaching
Languages
English and German
Native or Bilingual
Timeline
Personal Trainer
YMCA
04.2024 - Current
Membership Sales Representative
YMCA
08.2017 - Current
International Flight Attendant
Lufthansa Airlines
01.1978 - 03.2011
High School Diploma -
SUNNY VIEW HIGH SCHOOL
Similar Profiles
Wyatt StricklandWyatt Strickland
Camp Counselor at YMCACamp Counselor at YMCA
Noah ChanceNoah Chance
Summer Camp Counselor at YMCASummer Camp Counselor at YMCA
Rowen SnowRowen Snow
Lifeguard at YMCALifeguard at YMCA