Ernida Wood
Irwin,PA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Payment Processing Coordinator
Keystone Collections Group
02.2015 - Current
- Processed high-volume payment transactions with accuracy and attention to detail.
- Implemented process improvements to enhance transaction efficiency and reduce errors.
- Led initiatives to streamline workflows, resulting in improved departmental productivity.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Mentored and guided employees to foster proper completion of assigned duties.
- Developed training materials for new staff, facilitating onboarding and knowledge transfer.
Data Entry Operator
Keystone Collections Group
08.2013 - 11.2013
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Verified data files prior to entry to maintain high data accuracy.
Credit and Collection Associates
Ecolab Philippines
05.2008 - 12.2012
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Managed collection processes to ensure timely recovery of outstanding accounts.
- Developed strong client relationships to enhance communication and improve payment timelines.
- Collaborated with cross-functional teams to resolve customer payment disputes efficiently.
- Maintained organized records of all collection activities, facilitating accurate reporting and analysis.
Education
Some College (No Degree) - Computer Secretarial in Business Management
International Electronics And Technical Institute
Manila PhilippinesSkills
- Multitasking and organization
- Work Planning and Prioritization
- Project coordination
- Process improvement
- Staff supervision
- Attention to detail
- Adaptability and flexibility
Languages
Filipino
Native or Bilingual
Timeline
Payment Processing Coordinator
Keystone Collections Group
02.2015 - Current
Data Entry Operator
Keystone Collections Group
08.2013 - 11.2013
Credit and Collection Associates
Ecolab Philippines
05.2008 - 12.2012
Some College (No Degree) - Computer Secretarial in Business Management
International Electronics And Technical Institute