Summary
Overview
Work History
Education
Skills
Timeline
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Jody Wells

Titusville,FL

Summary

Directed cross-functional Agile teams in implementing enterprise-wide payment processing transformations at Verizon, unlocking $140M+ in annual cost savings through automation and standardization while ensuring full PCI and SOX compliance. Spearheaded the development and rollout of the "Sheriff" fraud monitoring system which is adopted across telecommunications and finance. Founded a System Automations team that delivered $40M in cost savings in one year.

Overview

26
26
years of professional experience

Work History

Payment Processing Program/Project Management

Verizon Communications
03.1999 - 09.2024
  • Implemented multiple projects which assisted in reducing payment processing costs over $100M per year
  • Collaborated with stakeholders, including IT, business, vendors, financial institutions, and payment processors to achieve strategic, financial, and product objectives
  • Focus on delivering customer and shareholder value through the payment process while maintaining cost effectiveness and best practice
  • Excel at efficiently managing multiple large projects simultaneously.
  • Played a leadership role in delivering a large complex project that supported the transformation vision of a single source system for payment related activities for back office, front office and customer self- serve portals.
  • Effectively represented platform, product and system perspectives
  • Partnered closely with cross functional teams to deliver new features/enhancements to user communities and customers.
  • Analyzed and weighed cost benefits against current business processes to determine business value & implement efficiencies
  • Executed acceptance and regression test plan based on client requirements to assure the quality of code delivered
  • Perform business and technical discovery to assess new opportunities and seek out potential cost savings and process improvement efforts
  • Work with training teams and subject matter experts to coordinate and schedule training
  • Ensure the appropriate system and processing controls are incorporated as a business practice
  • Contact and coordinate with other business units to understand impacts
  • Measure success with proper reporting and SQL
  • Implemented Agile project management methodology at an organizational level
  • Worked on small team to create and implement a fraud monitoring system, "Sheriff", now utilized widely in the telecommunications & finance industries
  • Created and staffed a fraud credit team which worked to apply credits to customer accounts for fraudulent transactions prior to bill generation
  • Documented process and procedures for entire finance organization to meet federal requirements
  • Created System Automations team tasked with reducing operational deficiencies and reducing FTE by implementing systematic automations to eliminate tasks performed by people using software rather than fingers to keys
  • Implemented over $40M in cost saving automations in one year
  • Responsible for keeping payment systems up-to-date and PCI compliant according to industry standards
  • Responsible for posting all customer payments to the General Ledger and ensuring accurate accounting, including all adjustments & regulatory fees.

Education

Some College (No Degree) - Music

Washburn University of Topeka
Topeka, KS

Some College (No Degree) - Business Administration And Management

Colorado State University
Denver, CO

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Dependable and responsible
  • Multitasking Abilities
  • Organization and time management
  • Verbal communication

Timeline

Payment Processing Program/Project Management

Verizon Communications
03.1999 - 09.2024

Some College (No Degree) - Music

Washburn University of Topeka

Some College (No Degree) - Business Administration And Management

Colorado State University

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Jody Wells