Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Certified MHE Trainer
Generic

Ernie Cannon

Abington,PA

Summary

Dynamic Regional Operations Manager with a proven track record at WB Mason Company Inc, enhancing operational efficiency and customer satisfaction. Skilled in workforce planning and outstanding communication, I implemented process improvements that reduced costs and empowered teams, driving data-driven decisions to optimize service delivery and compliance across regions.

Experienced with managing regional operations, ensuring streamlined processes and efficient performance. Utilizes strategic planning and process optimization to drive operational success. Track record of fostering team collaboration and adapting to changing needs.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Regional Operations Manager

WB Mason Company Inc
11.2011 - 10.2025
  • Oversee regional operations to enhance service delivery and operational efficiency.
  • Implement process improvements that streamline workflow and reduce operational costs.
  • Lead cross-functional teams to ensure alignment with strategic business objectives.
  • Develop training programs to enhance staff performance and operational knowledge.
  • Analyze performance metrics to drive data-driven decision-making across regions.
  • Collaborate with sales leadership to optimize inventory management and product distribution.
  • Ensure compliance with safety regulations and company policies throughout operations.
  • Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
  • Enhanced customer satisfaction through effective communication and problem-solving strategies.

Operations Manager

Express One Logistics
01.2008 - 01.2010
  • Streamlined logistics operations, enhancing delivery efficiency and reducing turnaround times.
  • Led cross-functional teams to implement process improvements and optimize resource allocation.
  • Developed and maintained relationships with key stakeholders to ensure seamless supply chain execution.
  • Analyzed operational data to identify trends, driving informed decision-making and strategic planning.
  • Trained and mentored staff on best practices in logistics management and operational efficiency.
  • Implemented safety protocols, fostering a culture of compliance and risk mitigation across the organization.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.

Branch Operations Manager

DHL Worldwide Express
09.2000 - 12.2008
  • Oversaw daily operations, ensuring compliance with company policies and procedures.
  • Streamlined workflow processes, enhancing efficiency across branch activities.
  • Managed staff performance through training and development initiatives.
  • Coordinated logistics and distribution efforts to optimize delivery timelines.
  • Analyzed operational data to identify improvement opportunities and reduce costs.
  • Fostered strong relationships with customers, addressing concerns promptly and effectively.
  • Managed daily branch operations for optimal productivity and customer satisfaction.
  • Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.

Education

High School Diploma -

Northeast Catholic
Philadelphia, PA

Skills

  • Operational efficiency
  • Excellent interpersonal skills
  • Warehouse management
  • Staffing oversight
  • Outstanding communication skills
  • Key performance indicators
  • Workforce planning
  • Sales support
  • Safety protocol

Accomplishments

  • Supervised team of 50 staff members.
  • Achieved Material Handling Trainer by completing tests with accuracy and efficiency.
  • Relocated entire warehouse facilities
  • Partnered with other vendors through company acquisitions
  • Opened up new warehouse facilities in conjunction with the inventory teams successfully in new regions.

Certification

  • Safety Training - Weekly/Monthly
  • Certified Smith System Training, WB Mason

Timeline

Regional Operations Manager

WB Mason Company Inc
11.2011 - 10.2025

Operations Manager

Express One Logistics
01.2008 - 01.2010

Branch Operations Manager

DHL Worldwide Express
09.2000 - 12.2008

High School Diploma -

Northeast Catholic

Certified MHE Trainer

Trained on proper use of all existing MHE equipment annually.  Received Train the Trainer Cert to train and re-trin all new and tenured employees.

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Ernie Cannon