Ernie M
Walla Walla,WA
Summary
Dynamic Water Distribution Service Technician with a proven track record at the City of Walla Walla, excelling in equipment diagnostics and customer service. Skilled in preventive maintenance and troubleshooting, I enhanced operational efficiency and consistently achieved high first-time fix rates, ensuring exceptional service quality and client satisfaction.
Overview
31
31
years of professional experience
Work History
Water Distribution Service Tech
City Of Walla Walla
03.2021 - Current
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Minimized return service calls, ensuring thorough and accurate service on first visit.
- Improved operational efficiency, meticulously documenting all service activities for future reference.
- Diagnosed and repaired problems with electrical and mechanical systems.
Water Distribution Operator 1
City Of Walla Walla
03.2016 - 03.2021
- Improved water distribution efficiency by conducting regular system inspections and identifying potential issues.
- Maintained accurate records for regulatory compliance by diligently documenting test results and maintenance activities.
- Participated in mandatory training programs to stay current on industry best practices and regulatory requirements.
- Operated valves and gates as needed for optimal flow control within the distribution network, minimizing service disruptions.
- Coordinated with contractors during construction projects to minimize impact on existing water distribution services while maintaining safety standards at all times.
- Reduced water loss rates by promptly identifying and repairing leaks within the distribution system.
- Supported infrastructure projects such as pipeline replacement or expansion by providing operational insight and assistance during planning stages.
- Conducted thorough investigations into customer complaints regarding water quality, pressure, or availability, implementing corrective actions when necessary.
- Assisted in the development of standard operating procedures for increased safety and consistency across the team''s work activities.
- Served as an essential member of the emergency response team, assisting with containment and clean-up efforts during incidents involving water distribution systems.
- Adhered to EPA and OSHA regulations.
- Operated equipment such as front-end loaders, forklifts, and slakers regularly.
- Used hand tools and power tools to maintain, repair and lubricate equipment.
Farm Manager
J-Hair Farms
03.1995 - 03.2016
- Managed farm staff efficiently, providing training and guidance for optimal performance.
- Increased farm productivity by introducing modern farming practices and equipment upgrades.
- Oversaw the maintenance of farm machinery, resulting in reduced downtime due to repairs or malfunctions.
- Established strong relationships with suppliers to ensure a consistent supply of necessary materials at competitive prices.
- Worked closely with employees to improve practices, techniques and safety choices, optimizing performance, and minimizing waste.
- Hired, trained and supervised seasonal workers engaged in cultivation and harvest.
- Completed structural inspections to determine maintenance requirements and organize repairs.
- Performed repairs and preventive maintenance on equipment and property.
- Reduced farm expenses by optimizing resource allocation and streamlining operations.
- Heavy equipment operator
- Welding and Fabrication
- Instalation of underground utilities
Education
Welding
Walla Walla Community College
Walla Walla, WAWalla Walla High School
Walla Walla, WA06.1990
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Troubleshooting skills
- Punctual and reliable
- Flexible and adaptable
- Problem and issue resolution
- Power tool proficiency
- Repair techniques
- Documentation and reporting
- Equipment troubleshooting
- Professional and courteous
- Service reports
- Heavy lifting
- Mechanical aptitude
- Quality assurance
- Hand tool expertise
- Equipment inspection
- Diagnostics expertise
- Time tracking
- Inventory management
- Operating test equipment
- Electrical systems
- Safety procedures adherence
- Work documentation
- Regulatory compliance
- Mechanical tools
- Hand tools
- System upgrades
- Incident reporting
- Inventory control
- Maintenance and repair
- Following safety practices
- Problem-solving
- Time management
Timeline
Water Distribution Service Tech
City Of Walla Walla
03.2021 - Current
Water Distribution Operator 1
City Of Walla Walla
03.2016 - 03.2021
Farm Manager
J-Hair Farms
03.1995 - 03.2016
Welding
Walla Walla Community College
Walla Walla High School
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