Ernie M
Walla Walla,WA
Summary
Dynamic Water Distribution Service Technician with a proven track record at the City of Walla Walla, excelling in equipment diagnostics and customer service. Skilled in preventive maintenance and troubleshooting, I enhanced operational efficiency and consistently achieved high first-time fix rates, ensuring exceptional service quality and client satisfaction.
Overview
31
31
years of professional experience
Work History
Water Distribution Service Tech
City Of Walla Walla
Walla Walla, WA
03.2021 - Current
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Minimized return service calls, ensuring thorough and accurate service on first visit.
- Improved operational efficiency, meticulously documenting all service activities for future reference.
- Diagnosed and repaired problems with electrical and mechanical systems.
Water Distribution Operator 1
City Of Walla Walla
Walla Walla, WA
03.2016 - 03.2021
- Improved water distribution efficiency by conducting regular system inspections and identifying potential issues.
- Maintained accurate records for regulatory compliance by diligently documenting test results and maintenance activities.
- Participated in mandatory training programs to stay current on industry best practices and regulatory requirements.
- Operated valves and gates as needed for optimal flow control within the distribution network, minimizing service disruptions.
- Coordinated with contractors during construction projects to minimize impact on existing water distribution services while maintaining safety standards at all times.
- Reduced water loss rates by promptly identifying and repairing leaks within the distribution system.
- Supported infrastructure projects such as pipeline replacement or expansion by providing operational insight and assistance during planning stages.
- Conducted thorough investigations into customer complaints regarding water quality, pressure, or availability, implementing corrective actions when necessary.
- Assisted in the development of standard operating procedures for increased safety and consistency across the team''s work activities.
- Served as an essential member of the emergency response team, assisting with containment and clean-up efforts during incidents involving water distribution systems.
- Adhered to EPA and OSHA regulations.
- Operated equipment such as front-end loaders, forklifts, and slakers regularly.
- Used hand tools and power tools to maintain, repair and lubricate equipment.
Farm Manager
J-Hair Farms
Clyde, Washington
03.1995 - 03.2016
- Managed farm staff efficiently, providing training and guidance for optimal performance.
- Increased farm productivity by introducing modern farming practices and equipment upgrades.
- Oversaw the maintenance of farm machinery, resulting in reduced downtime due to repairs or malfunctions.
- Established strong relationships with suppliers to ensure a consistent supply of necessary materials at competitive prices.
- Worked closely with employees to improve practices, techniques and safety choices, optimizing performance, and minimizing waste.
- Hired, trained and supervised seasonal workers engaged in cultivation and harvest.
- Completed structural inspections to determine maintenance requirements and organize repairs.
- Performed repairs and preventive maintenance on equipment and property.
- Reduced farm expenses by optimizing resource allocation and streamlining operations.
- Heavy equipment operator
- Welding and Fabrication
- Instalation of underground utilities
Education
Welding
Walla Walla Community College
Walla Walla, WAWalla Walla High School
Walla Walla, WA06.1990
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Troubleshooting skills
- Punctual and reliable
- Flexible and adaptable
- Problem and issue resolution
- Power tool proficiency
- Repair techniques
- Documentation and reporting
- Equipment troubleshooting
- Professional and courteous
- Service reports
- Heavy lifting
- Mechanical aptitude
- Quality assurance
- Hand tool expertise
- Equipment inspection
- Diagnostics expertise
- Time tracking
- Inventory management
- Operating test equipment
- Electrical systems
- Safety procedures adherence
- Work documentation
- Regulatory compliance
- Mechanical tools
- Hand tools
- System upgrades
- Incident reporting
- Inventory control
- Maintenance and repair
- Following safety practices
- Problem-solving
- Time management
Timeline
Water Distribution Service Tech
City Of Walla Walla
03.2021 - Current
Water Distribution Operator 1
City Of Walla Walla
03.2016 - 03.2021
Farm Manager
J-Hair Farms
03.1995 - 03.2016
Welding
Walla Walla Community College
Walla Walla High School