ERNIELYN REYES
77 Coral Springs Park NE, Calgary,AB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Front Desk Agent/Hotel Night Auditor
Homewood Suites St. Jacobs by Hilton
12.2022 - 04.2024
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained clean and organized front desk areas to uphold polished company image.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Trained new staff members in customer service techniques and hotel operations.
Front Desk Agent
Crowne Plaza Kitchener-Waterloo
09.2021 - 11.2021
- Welcome and acknowledge all guests to display a company standard
- Assist with check in's/out of guests
- Investigated and resolved guest complaints
- Created personalized experience by engaging guest during every transaction
- Corresponded with hotel guest daily via email regarding accommodations, request, questions and concerns
- Cash handling.
Tourism Aide
Provincial Tourism Office - Cabarroguis, Quirino, Philippines
08.2020 - 01.2021
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Created and maintained detailed records of all office activities.
- Input data into spreadsheets and databases.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Compiled and analyzed data to produce reports.
- Responsible in making the monthly reports
- Helped local community in developing their local products
- Promote the tourist attractions of our Province
- Doing field works by visiting tourist attractions
- Prepare and conducting meetings for the local community of each tourist spots.
Front Desk Agent
Hyatt Regency Boston - Boston, Massachusetts, USA
06.2019 - 04.2020
- Welcome and acknowledge all guests to display a company standard
- Assist with check in's/out of guests
- Investigated and resolved guest complaints
- Created personalized experience by engaging guest during every transaction
- Corresponded with hotel guest daily via email regarding accommodations, request, questions and concerns
- Cash handling
- Assign rooms for individual guests and groups
- Offer and enroll membership to the guests
- Upselling of rooms to balance room revenue.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Food and Beverage Worker
FNB Field - Harrisburg, Pennsylvania, USA
04.2017 - 06.2017
- Prepares and serve food in every concessions during the game
- Cleans concessions before and after the game
- Provided excellent customer service to the guest.
Education
Bachelor of Science - Tourism Management
Centro Escolar University
Manila, Philippines04.2018
Skills
- Time Management
- Data Entry
- Guest Relations
- Reservations
- Data Confidentiality
- Invoicing and Billing
- Customer Service
- Computer Skills
Timeline
Front Desk Agent/Hotel Night Auditor
Homewood Suites St. Jacobs by Hilton
12.2022 - 04.2024
Front Desk Agent
Crowne Plaza Kitchener-Waterloo
09.2021 - 11.2021
Tourism Aide
Provincial Tourism Office - Cabarroguis, Quirino, Philippines
08.2020 - 01.2021
Front Desk Agent
Hyatt Regency Boston - Boston, Massachusetts, USA
06.2019 - 04.2020
Food and Beverage Worker
FNB Field - Harrisburg, Pennsylvania, USA
04.2017 - 06.2017
Bachelor of Science - Tourism Management
Centro Escolar University
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