Ernsaella Joseph
Margate,Fl
Summary
Talented Intake Specialist experienced in conducting intake interviews and summarizing data with speed and efficiency. Connects with clients easily to provide thoughtful and compassionate assistance. Manages client files and prioritizing tasks to achieve optimal productivity, Excellent communication and interpersonal skills. Familiar with industry standards and requirements. Managing duties to facilitate smooth workflow and operational efficiency.
Overview
7
7
years of professional experience
Work History
Intake Coordinator
Broward Healthy Start Coalition
Lauderdale Lakes, FL
01.2021 - Current
- Screen prenatal and postnatal mothers in Broward County area
- During phone intakes, information on client’s demographics and immediate needs are gathered to align them with qualifying programs
- Parents are also provided comprehensive education on child and personal safety
- These topics can range from sleep practices, water safety, car seat safety, and more
- Parents who are not eligible for partnered programs are provided wrap around services or linked to outside resources
- Clients documentation and notes are made daily, and follow up procedures are carried out when necessary, using Well Family System.
Family Support Worker
Healthy Families Florida
Hollywood, FL
06.2019 - 10.2019
- Manages 21 case load of local families
- Schedule home visits and travel to them to educate parents/ expectant parents of ways to create safe and productive households
- Gather local resources and information for diverse communities
- Case management appropriate to client’s needs
- Educate families of positive disciplinary methods and healthy coping mechanisms to reduce household stressors
- Promote parent-child interactions with curriculum lessons and activities
- Weekly lessons are tailored for each individual family
- Visited home environments to help clients develop comprehensive life, technical and job skills.
- Reported child abuse in accordance with legal standards of mandatory reporters.
Mental Health Technician
Fort Lauderdale Behavioral Health Center
07.2017 - 09.2019
- I assisted in the coordination of mental health services, aided in the assessment of patients, monitoring patients, documenting patients care, assisting patients to bath or use the toilet, and identified the special needs of patients
- Worked with kids and adolescence, conducted therapy sessions with them
- Provided them with a no judgement environment, which allowed them to express themselves
- Established a trusting relationship setting goals and objectives for them to accomplish when they are discharged
- Promoted emotional maturity, harmony, and positive interactions amongst them
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
Apple Tech Advisor
Teleperformance USA
05.2017 - 05.2018
- Worked directly with customers with their apple products (Macbook, Phone, and Apple watch) aided on troubleshooting devices and willingness to help and educate customers on devices as well.
- Advised project managers on simultaneous technical workstreams, aiding in alignment of broader business goals.
- Monitored technology infrastructure against core standards to provide technical assessment and advisory services.
- Served as primary point of contact for triaging technical issues.
Account Supervisor
Capital One
06.2015 - 05.2017
- Worked directly with customers where credit card fraud was either suspected or proven and issued new cards per company guidelines and regulations
- Verified customers account information
- Accepted payment.
- Partnered with account team director to drive long-term account planning, growth and success.
- Examined details of every account project and requirement, communicating concerns regarding quality or logistical limitations of expected procedures.
Education
Bachelor of Science - Human Services
Palm Beach State College
Lake Worth, FL06.2024
Associate of Arts - Social Work
Broward College
Coconut Creek06.2020
High School Diploma -
Plantation High School
Plantation, FL06.2015
Skills
- Creole Speaking
- Proficient in Microsoft OFFICE, EXCEL, WORD
- Individual & Group Counseling
- Certified Doula
- Collecting Intake Information
- Behavioral Management Planning
- Organization and Time Management
- Patient Referral
- Community Outreach Programs
- Intake Assessment
Timeline
Intake Coordinator
Broward Healthy Start Coalition
01.2021 - Current
Family Support Worker
Healthy Families Florida
06.2019 - 10.2019
Mental Health Technician
Fort Lauderdale Behavioral Health Center
07.2017 - 09.2019
Apple Tech Advisor
Teleperformance USA
05.2017 - 05.2018
Account Supervisor
Capital One
06.2015 - 05.2017
Bachelor of Science - Human Services
Palm Beach State College
Associate of Arts - Social Work
Broward College
High School Diploma -
Plantation High School
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