ERNST PIERRE
Port St. Lucie,FL
Summary
Detail-oriented and highly organized Healthcare Administration professional with strong operational leadership experience and foundational clinical support training. Skilled in program coordination, staff supervision, regulatory compliance, and data management. Bringing 15+ years of progressive experience supporting high-volume operations, enhancing workflows, and collaborating with multidisciplinary teams. Equipped with healthcare-focused academic training, Psychological First Aid certification, CPR certification, and hands-on experience supporting clinical environments. Adept at managing scheduling, onboarding, documentation, and communication in fast-paced settings. Committed to efficient program operations, quality patient support, and strong administrative outcomes.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Operations Manager
One Parking
01.2023 - Current
- Oversee daily operations across multiple high-volume parking facilities.
- Supervise, train, and support 60+ employees.
- Manage scheduling, payroll prep, workforce logistics.
- Conduct audits and reporting across systems (T2, PAVE, ParkMobile, Oobeo).
- Improve workflow efficiency and communication.
Transportation Specialist
Schneider Transportation Services
06.2022 - 12.2022
- Coordinated transportation schedules and tracking.
- Managed communication and compliance documentation.
OTR RTS Shift Assistant
Amazon Delivery Operations
08.2018 - 06.2022
- Supported workflow accuracy and productivity.
- Trained new associates and conducted audits.
Service Manager
Olive Garden
12.2002 - 08.2018
- Managed operations, staffing, customer service, and scheduling.
Education
Bachelor of Science - Healthcare Administration
Purdue Global University
04.2025
Associate of Arts and Sciences - Psychology
Palm Beach State College
12.2009
Skills
- Program & Operations Management
- Healthcare management
- Program Coordination & Scheduling
- Graduate Medical Education (GME) Support
- Documentation & Records Management
- Crisis Response & Psychological First Aid
- Patient Interaction & Observation
- EMR/EHR Familiarity (KIPU exposure fast learner)
- Staff Training & Onboarding
- Reporting, Data Entry & Compliance
- Microsoft Office (Excel, Word, PowerPoint)
- Bilingual: English & French
- Microsoft Office Suite
- Data Entry
- EMR/EHR familiarity
- Google Workspace
- Workforce Scheduling
- Reporting Dashboards
- Staff training
- Employee relations and conflict resolution
- Staff management
- Management
Accomplishments
Opened and ran many new valet location as well as parking lots.
I opened Harry's Valet at city place west palm beach florida
I opened Nora district valet in west palm beach florida.
Start and manage Nora district parking lots
start and running Riviera beach Parking lots.
Certification
- Psychological First Aid, Johns Hopkins University — 2025
- CPR/AED Certification, American Heart Association — 2025
- HIPAA Awareness Training — 2025
- In Progress: FEMA IS-100 & IS-700, MHT coursework, Healthcare Customer Service & De-Escalation Training
Languages
Spanish
Professional Working
French
Full Professional
Haitian Creole
Native or Bilingual
Timeline
Operations Manager
One Parking
01.2023 - Current
Transportation Specialist
Schneider Transportation Services
06.2022 - 12.2022
OTR RTS Shift Assistant
Amazon Delivery Operations
08.2018 - 06.2022
Service Manager
Olive Garden
12.2002 - 08.2018
Associate of Arts and Sciences - Psychology
Palm Beach State College
Bachelor of Science - Healthcare Administration
Purdue Global University