Ernypher Perez Velazquez
Kissimmee,FL
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
7
7
years of professional experience
Work History
Crew Leader
Smart Ride inc
Orlando, Florida
02.2023 - Current
- Controlled traffic passing near, in or around work zones.
- Monitored task completion to meet company standards for performance.
- Resolved any disputes among crew members in a professional manner while upholding company policy.
- Dug ditches or trenches, backfilled excavations or compacted and leveled earth to grade specifications.
- Reviewed blueprints and plans prior to beginning a job to ensure accuracy of measurements and specifications.
- Worked productively as lead or helping team member to drive customer satisfaction.
- Cleaned or prepared construction sites to eliminate hazards.
- Mentored newly hired crew members to prepare each for job roles.
- Developed work schedules to ensure adequate staffing levels.
Lead Ramp Service Agent
Avelo airlines
Orlando
01.2022 - 02.2023
- Conducted daily safety inspections of ground service equipment.
- Monitored and reported any irregularities in baggage or cargo, such as damaged goods.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Oversaw ramp agents by assessing performance, determining schedules and training on proper procedures.
- Managed passenger services activities including wheelchair services and special requests.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Loaded and unloaded aircraft cargo, passenger baggage and freight.
- Positioned and pushed aircraft from remote airport locations to specified areas for operation.
Assistant Manager
Restaurant Depot
Orlando, Florida
04.2020 - 01.2022
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Managed customer service inquiries and complaints in a timely manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Passenger Service Agent
Menzies Aviation
Orlando, Fl
09.2017 - 04.2020
- Checked in passengers, assigned seats, and issued boarding passes.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Coordinated ground transportation services for arriving and departing passengers.
- Assisted customers with reservations, cancellations, and rebooking flights as needed.
- Demonstrated strong problem solving skills when dealing with difficult situations involving customers or personnel.
- Performed pre-flight inspections on aircrafts prior to departure.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Education
High School Diploma -
Lake Nona High School
Orlando, FL04-2013
Some College (No Degree) - Accounting And Finance
Valencia College
Orlando, FLSkills
- Quality control
- Proactive problem-solving
- Crew management
- Crew oversight
- Safety protocols and procedures
Timeline
Crew Leader
Smart Ride inc
02.2023 - Current
Lead Ramp Service Agent
Avelo airlines
01.2022 - 02.2023
Assistant Manager
Restaurant Depot
04.2020 - 01.2022
Passenger Service Agent
Menzies Aviation
09.2017 - 04.2020
High School Diploma -
Lake Nona High School
Some College (No Degree) - Accounting And Finance
Valencia College