Emily Roberts
Niles,MI
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service.
Overview
6
6
years of professional experience
Work History
Help Desk Technician
Southwestern Michgan College
06.2021 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Cashier
Walmart
01.2023 - 05.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card and check transactions to complete customer purchases.
Desk Assistant
Southwestern Michigan College
09.2020 - 05.2021
- Greeted guests in with friendliness and professionalism.
- Collected and input timesheet data into automated accounting system and processed labor corrections.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Cashier
Hardee's
06.2018 - 08.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Associates -
Southwestern Michigan College
Dowagiac, MI06.2022
High School Degree -
Niles High School
Niles, MI06.2019
Skills
- Customer Service
- Attention to Detail
- Flexibility
- Communication
- Commitment
- Time Management
- Telephone etiquette
Timeline
Cashier
Walmart
01.2023 - 05.2023
Help Desk Technician
Southwestern Michgan College
06.2021 - Current
Desk Assistant
Southwestern Michigan College
09.2020 - 05.2021
Cashier
Hardee's
06.2018 - 08.2019
Associates -
Southwestern Michigan College
High School Degree -
Niles High School
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