Erolene Fields
Chicago,IL
Summary
Cordial Patient Access Specialist with demonstrated customer service skills in all interactions, with both external and internal customers. Social and communicative with high regard for sensitive and confidential information. Clear understanding of HIPAA rules and insurance protocols.
Overview
8
8
years of professional experience
Work History
Patient Access Specialist
Northwestern Memorial Hospital
Chicago, IL
01.2017 - 12.2021
- Northwestern Medicine Coordinates complex appointment scheduling linking consults and ancillary services required for assigned specialty services within varies medical clinics (Hematology and Oncology)
- Demonstrates initiative and proficient organizational skills, to perform a variety of duties in support of physicians, patients, and administrators
- Maintains patient demographic and insurance pre-registration information in appropriate department scheduling system(s) (CISCO-, , CITRIX or EPIC).
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Customer Service Manager
Vivid Seats
Chicago, IL
01.2016 - 01.2017
- Vivid Seats Managed 10 individuals and delegated assignments to staff and the point-of-contact for sales clients
- Quality controller and expert preparer of all refund, compensations and discrepancy investigations
- Assisted in marketing new products and services with the utilization of my expertise with the marketing inside/outside approach.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
Reservation Agent
Balance Spa And Fitness
Chicago, IL
01.2016 - 01.2017
- Balance Space & Fitness Coordinated customer’s booking, reservations and provided planning needs
- Ensure compliance to all security and safety standards on everyday basis and ensure the optimal utilization of the Spa/fitness systems
- Developed and maintained professional relationships with all guest and members.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Customer Service Representative
EZ Links
Chicago, IL
01.2015 - 01.2016
- Managed 200 inbound calls per day, 1,000 in a week Proven ability to navigate software, search engines and applications to gain information helpful in assisting the customer
- Solid relationship management skills helped alleviate customer issues always in a composed state.
- Provided primary customer support to internal and external customers.
Education
Bachelor of Science - Criminal Justice
Grambling State University
Grambling, LA05.2011
Skills
- KEYSKILLS —
- Project Management
- Excellent communicator
- Highly organized
- Skilled problem solver
- Team player with exceptional leadership
- Abilities
- Planning and Coordination
- Patient Identification
- Administrative and Office Support
- Medical Histories and Vital Statistics
Timeline
Patient Access Specialist
Northwestern Memorial Hospital
01.2017 - 12.2021
Customer Service Manager
Vivid Seats
01.2016 - 01.2017
Reservation Agent
Balance Spa And Fitness
01.2016 - 01.2017
Customer Service Representative
EZ Links
01.2015 - 01.2016
Bachelor of Science - Criminal Justice
Grambling State University
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