Eros Garay
West Palm Beach,FL
Summary
Dynamic General Manager with a proven track record at Ideal Nutrition, excelling in operations management and employee development. Successfully led teams to exceed sales targets while implementing cost-saving measures. Bilingual and skilled in problem resolution, fostering strong client relationships to enhance customer satisfaction and loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
General Manager
Ideal Nutrition
06.2024 - 09.2025
- Assisted in daily operations to ensure efficient workflow and service quality.
- Supported team members in understanding organizational policies and procedures.
- Engaged with customers to enhance satisfaction and address inquiries effectively.
- Learned inventory management systems to track stock levels and orders accurately.
- Coordinated scheduling for staff to optimize resource allocation during peak hours.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Led team to exceed sales targets, implementing motivational incentives.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Identified market trends through analysis of weekly meal prep sales data.
Assistant General Manager
Ideal Nutrition
08.2022 - 06.2024
- Coordinated daily operations to ensure smooth workflow and optimal resource allocation.
- Assisted in training new staff, fostering a collaborative team environment.
- Implemented process improvements that enhanced operational efficiency and service quality.
- Supported inventory management by tracking stock levels and coordinating restocking efforts.
- Contributed to customer satisfaction initiatives, ensuring timely resolution of inquiries and issues.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Store Associate
Ideal Nutrition
09.2021 - 08.2022
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained store organization and cleanliness to ensure a welcoming environment.
- Managed inventory levels through regular stock assessments and reorder recommendations.
- Operated cash register efficiently, processing transactions accurately and providing receipts.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Education
High School Diploma -
John I Leonard High School
Greenacres City, FL05-2020
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Employee development
- Bilingual
- Goal-driven
Accomplishments
- Supervised team of 7-8 staff members.
- Managed day-to-day operations, ensuring compliance with health, safety, and quality standards across all meal prep and service areas.
- Trained and mentored assistant managers and team leads, strengthening team leadership skills and improving overall operational effectiveness.
- Achieved quarterly sales goals
Certification
- ServSafe Training
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
General Manager
Ideal Nutrition
06.2024 - 09.2025
Assistant General Manager
Ideal Nutrition
08.2022 - 06.2024
Store Associate
Ideal Nutrition
09.2021 - 08.2022
High School Diploma -
John I Leonard High School