Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Errica Jackson

Gaffney,SC

Summary

Dynamic professional with extensive experience at Uber, specializing in customer support and conflict resolution. Demonstrated ability to enhance service delivery and build strong relationships, resulting in consistently high customer satisfaction. Proficient in route navigation and interdepartmental collaboration, thriving in fast-paced environments. Committed to continuous improvement and operational excellence.

Overview

9
9
years of professional experience

Work History

RIDESHARE DRIVER

Uber
Gaffney, SC
08.2024 - Current
  • Delivered outstanding customer service in fast-paced, high-stakes environments.
  • Resolved real-time navigation, route, and customer concerns with professionalism and efficiency.
  • Maintained accurate ride data, upheld service standards, and adapted quickly to changing conditions.
  • Ensured safe, timely travel and positive rider experiences, aligned with company service expectations.

Esthetician

SpaFaced Spa
Gaffney, SC
03.2024 - Current
  • Developed customized skin care regimens tailored to individual client needs.
  • Educated clients on effective skin care techniques to enhance results.
  • Maintained cleanliness of treatment room and equipment to ensure hygiene standards.
  • Cultivated relationships with vendors for efficient procurement of supplies and equipment.

MANAGER

Café 317
Gaffney, SC
01.2019 - 02.2024
  • Trained new employees on procedures for processing customer orders and payments.
  • Established relationships with local businesses to secure parking spaces for food truck.
  • Resolved customer complaints promptly to ensure satisfaction and retain loyalty.
  • Managed daily operations of food truck, including scheduling, inventory control, budgeting, and supply purchasing.

SHIPPING DEPARTMENT LEAD

Techtronic Industries
Gaffney, SC
09.2021 - 10.2023
  • Led cross-functional teams and resolved escalated logistical issues in a timely manner.
  • Used enterprise platforms (e.g., Workday) to manage workforce operations and maintain accurate records.
  • Identified and implemented efficiency improvements, enhancing service delivery and team performance.
  • Collaborated across departments to streamline fulfillment processes and meet operational goals.

PRODUCTION OPERATOR

BASF
Converse, SC
12.2020 - 09.2021
  • Communicated effectively with team members to meet production deadlines and resolve equipment issues.
  • Maintained strict adherence to procedures, quality standards, and data tracking.
  • Assisted in process documentation and improvement initiatives to ensure continuous operational success.

CONVERTING TECHNICIAN

Clearwater Paper
Shelby, NC
04.2018 - 01.2019
  • Troubleshot and resolved technical issues quickly to minimize production downtime.
  • Conducted quality checks and maintained accurate logs to ensure consistent reporting and product standards.
  • Provided hands-on training and support, fostering a collaborative and high-performing team environment.

OPERATIONS TECHNICIAN

Owens Corning Corp
Gastonia, NC
03.2016 - 10.2017
  • Monitored and enhanced production systems while ensuring safety and compliance.
  • Collaborated with multiple departments to resolve operational issues and support strategic goals.
  • Tracked incidents and maintenance activities in internal systems to ensure accountability and resolution.

Education

Bachelor of Science - Business Management

University of Phoenix
Tempe, AZ

Associate of Arts - Early Care and Education

Spartanburg Community College
Spartanburg, SC

Skills

  • Customer Support (Phone, Email, Chat)
  • Conflict Resolution
  • CRM & Internal Systems
  • Recordkeeping & Documentation
  • Multitasking & Prioritization
  • Interdepartmental Collaboration
  • Workflow & Process Improvement
  • Time Management
  • Adaptability & Empathy
  • Customer service
  • Route navigation
  • Time management
  • Communication skills
  • Customer relationship management
  • Customer engagement

Websites

Timeline

RIDESHARE DRIVER

Uber
08.2024 - Current

Esthetician

SpaFaced Spa
03.2024 - Current

SHIPPING DEPARTMENT LEAD

Techtronic Industries
09.2021 - 10.2023

PRODUCTION OPERATOR

BASF
12.2020 - 09.2021

MANAGER

Café 317
01.2019 - 02.2024

CONVERTING TECHNICIAN

Clearwater Paper
04.2018 - 01.2019

OPERATIONS TECHNICIAN

Owens Corning Corp
03.2016 - 10.2017

Bachelor of Science - Business Management

University of Phoenix

Associate of Arts - Early Care and Education

Spartanburg Community College

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