Vyshnavi Inala
Summary
Customer-focused and results-driven professional seeking a Customer Service Associate role to leverage strong interpersonal, communication, and problem-solving skills. Dedicated to delivering high-level service, resolving complex customer issues, and supporting retention and satisfaction goals.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
QPSI
07.2024 - Current
- Delivered phone and email-based support addressing customer inquiries related to orders, billing, and deliveries.
- Resolved escalated customer issues to reinforce trust and long-term engagement.
- Collaborated with logistics, sales, and warehouse teams to resolve order discrepancies.
- Tracked customer interactions and shipping metrics using ERP and Microsoft Excel.
- Proactively followed standard procedures and independently resolved issues.
- Resolved customer inquiries by utilizing CRM systems to enhance satisfaction and retention.
- Trained new team members on operational procedures and customer service protocols to ensure consistency.
- Streamlined communication channels between departments, improving response times for customer issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Associate /Regulatory Affairs Specialist
Adecco Group
01.2023 - 06.2024
- Acted as liaison between internal stakeholders and clients on regulatory and account-related matters.
- Managed queries related to documentation, product approval, and compliance.
- Ensured timely issue resolution and supported operational workflows.
- Delivered consistent, professional customer-facing and administrative support.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Utilized social media platforms to address customer concerns, broadening channels of support.
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
Pharmacovigilance (PV) Specialist
Propharma Group, USA
03.2022 - 12.2022
- Provided timely communication to clients regarding medical data and case handling.
- Coordinated with internal teams and sponsors to resolve escalated inquiries.
- Participated in client meetings and maintained project documentation updates.
- Ensured compliance and upheld service standards while managing sensitive information.
Customer Service Associate
TRIS Inc
01.2020 - 02.2022
- Delivered exceptional customer service via phone and face-to-face interactions.
- Handled over 500+ tickets using TrackIT; improved response times through revised call scripts.
- Supported executives and account teams in enhancing client relationships.
- Provided basic IT troubleshooting and documented issues across platforms.
Education
Master of Science (M.Sc.) - Biotechnology
Satyabhama University
Bachelor of Science (B.Sc.) - undefined
Kakatiya University
Skills
- Customer Support (Phone, Email, Chat)
- Technical Troubleshooting (Windows, Android, iOS)
- Billing, Subscriptions & Account Management
- Customer Retention & Objection Handling
- Escalation Resolution & Executive Support
- Cross-functional Collaboration
- ERP & CRM Systems
- Microsoft Excel, Outlook, Word
- Microsoft Office (Excel, Word, Outlook)
- ERP Systems, CRM Tools, TrackIT
- Technical Support: Windows, iOS, Android
- Inbound & Outbound Phone Communication
- Call Center & Ticketing Systems
- Customer Retention Strategy
- Escalation Management
Timeline
Customer Service Associate
QPSI
07.2024 - Current
Customer Service Associate /Regulatory Affairs Specialist
Adecco Group
01.2023 - 06.2024
Pharmacovigilance (PV) Specialist
Propharma Group, USA
03.2022 - 12.2022
Customer Service Associate
TRIS Inc
01.2020 - 02.2022
Bachelor of Science (B.Sc.) - undefined
Kakatiya University
Master of Science (M.Sc.) - Biotechnology
Satyabhama University
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