Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Errica Sarkela

Bloomington,MN

Summary

Seasoned Staffing Supervisor bringing 8-year history in the extensive healthcare industry network. Proficient in the design and management of both employee and client programs, processes and procedures. Demonstrated competency and capacity to juggle multiple client projects simultaneously, comprising sourcing to hiring and placement to retention.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Staffing Supervisor

Lifespark
01.2024 - Current
  • Enhanced employee retention by implementing effective onboarding processes and providing ongoing support.
  • Implemented creative sourcing strategies to attract top talent in competitive job markets.
  • Coordinated closely with human resources to ensure smooth transition for new hires, from interview process through their first days on the job.
  • Increased client satisfaction by consistently meeting or exceeding staffing requirements within tight deadlines.
  • Developed strong relationships with clients by maintaining consistent communication and addressing concerns promptly.
  • Collaborated with department managers to identify staffing needs and develop appropriate recruiting strategies.
  • Ensured compliance with employment laws and regulations through diligent documentation and record-keeping practices.

Health Unit Coordinator (HUC)

Methodist Hospital
04.2023 - 01.2024
  • Ensuring clear team communication
  • Coordination between social workers, physicians, family members, and patients
  • Patient chart maintenance
  • Appointment scheduling
  • Placing patient orders
  • Requesting outside medical records
  • Answering and directing phone calls between hospital units, family members, social workers, physicians and staff members
  • Placing orders for oxygen during evening and weekend shifts
  • Admitting and discharging of patients to/from home, nursing homes and long term care units.
  • Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
  • Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
  • Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
  • Improved patient care by efficiently coordinating and scheduling medical appointments, tests, and procedures.

Customer Service Representative/Customer Service Office Lead

Suburban Waste Services
05.2022 - 04.2023
  • Creating, maintaining, and closing customer accounts as necessary
  • Applying online payments directly to client's accounts to ensure all accounts remain current with each billing cycle
  • Handling incoming calls and other communications
  • Ensure all billing is sent out monthly in a timely manner
  • Organize and maintain office common areas
  • Managing multiple filing systems
  • Responsible for updating clients reoccurring payment methods as necessary.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.

Intake Specialist

Lifespark
08.2020 - 05.2022
  • The Intake Specialist role is one that requires knowledge of multiple EMR systems and how to use them, as well as being privy with insurance portals and how to run the many different insurance plans
  • In the intake specialist role, we communicate with outside referral sources to collect the necessary document and insurance information to process home care referrals for clients in need of skilled care in their homes
  • It is a fast paced work environment, and one which you wear many different hats throughout your day to make sure we are providing amazing health care service to our clients as well as providing exceptional customer service.
  • Streamlined the intake process by developing and implementing efficient data collection methods for improved service delivery.
  • Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
  • Contributed to a reduction in client wait times by effectively managing appointment scheduling and resource allocation.
  • Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
  • Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.

Medical Receptionist

Park Nicollet Melrose Center
08.2019 - 08.2020
  • Greet patients and family members
  • Assist patients with scheduling and cancelling appointments
  • Labeling of patients health records and sending to Health Information Management
  • Obtaining growth charts for patients outside of the Health Partners/Park Nicollet system
  • Making confirmation calls to patients to confirm and/or cancel future appointments
  • Assuring our providers Initial Assessment Slots are being used only for new patients, and that the allotted time for the appointment is correct
  • Responding and completing providers messages to frontline staff regarding patient appointments
  • Adding and removing patients from providers wait-list
  • Assuring providers schedules are not double-booked
  • Assigning referrals from outside providers to patient appointments
  • Assuring patients chart is up to date with demographic and health insurance information
  • Cleaning and maintaining patient waiting area (disinfection surfaces, restocking of beverages and condiments).
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Reduced no-shows by implementing appointment reminder system through phone calls or text messages.

Health Unit Coordinator

Methodist Hospital
08.2017 - 08.2019
  • Ensuring clear team communication
  • Coordination between social workers, physicians, family members, and patients
  • Patient chart maintenance
  • Appointment scheduling
  • Placing patient orders
  • Requesting outside medical records
  • Answering and directing phone calls between hospital units, family members, social workers, physicians and staff members
  • Placing orders for oxygen during evening and weekend shifts
  • Admitting and discharging of patients to/from home, nursing homes and long term care units.

Certified Nursing Assistant

Methodist Hospital
01.2017 - 08.2017
  • Providing patients with every day cares such as; bathing, toileting, oral-cares, linen changes, dressing/undressing, ordering and/or feeding patients their meals
  • Assisting RN's or other CNA's with transfers
  • Use of Hoyer lift and EZ stand
  • Collecting patient vital signs
  • Reporting any new patient symptoms to the charge nurse or RN
  • Charting all patient cares, I&O's, behaviors, oxygen (LPM), and distance walked in hallways
  • Cleaning dirty utility room, stocking linen and patient care items in patient rooms, collecting dirty IV poles, sorting and putting away kitchen stock
  • Emptying all patients rooms of dirty linen and garbage.

Nursing Assistant/Home Health Aide

Shoreview Senior Living (Southview Communities)
01.2016 - 10.2016
  • HHA's daily responsibilities are as follows: Answering call lights in a timely manner
  • Ensuring all daily cares are complete
  • Ensuring residents light housekeeping is complete daily (laundry, garbage, dishes)
  • Ensuring residents receive all medications on time, including all requested PRN's
  • Completing all charting on daily cares, as well as charting on PRN's before the end of shift.

Education

General Education -

Winona State University
Winona, MN
08.2013

High School Diploma -

Roseville Area High School
Roseville, MN
06.2012

Skills

  • Medical Terminology (5 years)
  • EMR Systems
  • Medical Scheduling
  • HIPAA
  • Management
  • Leadership
  • Multidisciplinary Team Collaboration
  • Process Improvements
  • Records Management
  • Department Collaboration
  • Professionalism and Ethics
  • Medical Records Management
  • Adaptability and Flexibility
  • Customer Service Orientation
  • Teamwork and Collaboration
  • HIPAA Compliance Understanding
  • Medical Terminology Proficiency
  • Critical Thinking Abilities
  • Multitasking Capabilities
  • Onboarding Processes
  • Compliance knowledge
  • Scheduling proficiency
  • Time Management
  • Self-Motivated Work Ethic
  • Excel spreadsheets
  • Client Relationship Management
  • Job Applicant Interviews
  • Interviewing Clients
  • Administrative Support
  • Client Development
  • Human resources policies
  • Policy Development

Accomplishments

  • Supervised team of 41 staff members.
  • Achieved successful client sales by completing Integrity Sales Training with accuracy and efficiency.
  • Collaborated with a team of reputable healthcare professionals in the development of client development and consistency.

Certification

Driver's License

Timeline

Staffing Supervisor

Lifespark
01.2024 - Current

Health Unit Coordinator (HUC)

Methodist Hospital
04.2023 - 01.2024

Customer Service Representative/Customer Service Office Lead

Suburban Waste Services
05.2022 - 04.2023

Intake Specialist

Lifespark
08.2020 - 05.2022

Medical Receptionist

Park Nicollet Melrose Center
08.2019 - 08.2020

Health Unit Coordinator

Methodist Hospital
08.2017 - 08.2019

Certified Nursing Assistant

Methodist Hospital
01.2017 - 08.2017

Nursing Assistant/Home Health Aide

Shoreview Senior Living (Southview Communities)
01.2016 - 10.2016

General Education -

Winona State University

High School Diploma -

Roseville Area High School

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Errica Sarkela