Errin Williams
Girard,OH
Summary
Accomplished Certified Medical Assistant with a proven track record at Steward Medical Group, enhancing patient care through the effective implementation of HIPAA protocols and efficient inventory management. Demonstrated leadership in mentoring new staff and streamlining workflows, resulting in a 20% increase in clinic efficiency. Expertise in medical billing coupled with exceptional organizational skills supports high-quality healthcare delivery. Career aspirations include furthering operational excellence and contributing to innovative patient care solutions.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Steward Medical Group
Austintown, Ohio
04.2018 - Current
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Performed clerical tasks such as transcribing dictation from physicians or coding patient information into electronic databases.
- Contributed to office operations by triaging patients by severity of medical complaint.
- Completed basic physical assessments of clinic patients to provide optimal care.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Changed dressings on wounds to prevent infection and check for healing.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Contacted medical facilities to schedule patients for admission.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Documented notes during patient visits.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Analyzed financial activities of department to share budgetary input with managers.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Resolved customer complaints or answered customers' questions.
- Observed regulatory requirements and office policies in maintaining accurate records of client personal information, appointments, test results, health insurance and specialists.
- Oversaw office inventory and timely reordering of supplies.
- Served as a liaison between the practice manager and other departments within the organization.
- Provided administrative support to physicians, nurses and other health care personnel as needed.
- Delegated work to staff, setting priorities and goals.
- Guided employees in handling difficult or complex problems.
- Assisted with new staff orientation and training and participated in ongoing performance evaluations in collaboration with senior physicians.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Recruited, interviewed and selected employees to fill vacant roles.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Provided exceptional patient experience through friendly and compassionate communications.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Scheduled appointments, oversaw check-ins and resolved patient concerns in high-volume practice.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Conducted testing of software and systems to ensure quality and reliability.
Medical Office Manager
Living Well Family Practice, Inc
Boardman, OH
07.2003 - 04.2018
- Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
- Trained new staff on office procedures, software programs and customer service protocols.
- Reviewed employee time sheets for accuracy before submitting them for payroll processing.
- Maintained accurate patient data, including medical history, laboratory results, billing information and other relevant documents.
- Interviewed, hired and trained medical office teams and conducted performance reviews.
- Managed accounts receivable for the practice, ensuring timely payments from insurance companies and patients.
- Developed plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
- Scheduled appointments for patients in accordance with their individual needs and preferences.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
- Determined staffing requirements, interviewing, hiring and training new employees.
- Established work procedures or schedules to organize daily work of administrative staff.
- Monitored inventory levels of supplies necessary for daily operations of the office.
- Recruited qualified candidates for open positions within the practice when necessary.
- Pitched in to help with office tasks during busy periods and staff absences.
- Supervised patient billing, collection and financial counseling and assisted with cash posting.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Medical Assistant
Advanced Podiatry Associates
Warren, Ohio
05.2002 - 07.2003
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Registered new patients into practice management software program accurately entering demographic information.
- Filed insurance claims forms in accordance with applicable regulations.
- Assisted back office patient processes to reduce office wait times.
- Prepared treatment rooms for patient examinations.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Cleaned and maintained medical equipment following procedures and standards.
- Operated general x-ray to administer diagnostic tests.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Scheduled appointments for patients via phone and in person.
- Administered injections, medications and treatments as directed by the physician.
- Collected samples from patients for laboratory testing purposes.
- Surgery scheduling
Medical Assistant
Healthridge Medical Center
Campbell, Ohio
08.1999 - 05.2002
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Prepared treatment rooms for patient examinations.
- Inspected equipment to ensure proper working order prior to use on patients.
- Changed dressings on wounds to prevent infection and check for healing.
- Cleaned and maintained medical equipment following procedures and standards.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Administered injections, medications and treatments as directed by the physician.
- Collected samples from patients for laboratory testing purposes.
Education
Associate of Applied Science - Medical Assisting
Youngstown State University
Youngstown, OH05-2001
Skills
- HIPAA protocols
- Insurance confirmation
- Inventory and supply management
- Clinical applications
- Medical records oversight
- Multitasking and organization
- Vital sign monitoring
- Payment collection
- Specimen collection and processing
- Medical terminology
- Phlebotomy techniques
- Injection administration
- Basic life support
- Medical billing
- Attention to detail
- Time management
- Problem-solving
- Workflow organization
- Patient care
- Schedule coordination
- Team collaboration
- Telephone etiquette
- Infection control
- Patient assessments
- Conflict resolution
- Sterilization techniques
CMA (AAMA) Certification/Recertification Examination
- Achieved a score of 640 on recertification exam with a passing score of 430
Certification
- Member of American Association of Medical Assistants
References
References available upon request.
Timeline
Certified Medical Assistant
Steward Medical Group
04.2018 - Current
Medical Office Manager
Living Well Family Practice, Inc
07.2003 - 04.2018
Medical Assistant
Advanced Podiatry Associates
05.2002 - 07.2003
Medical Assistant
Healthridge Medical Center
08.1999 - 05.2002
Associate of Applied Science - Medical Assisting
Youngstown State University