Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Errisheena Pillard

Alexandria,LA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Also 60 hours clinical externship at Alexandria Cardiology Clinic- Alexandria, LA: Performed EKG tests, vital signs and gained valuable experience with patient interaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Call Center Representative

La Eye And Laser
06.2022 - Current
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries, complaints, and issues.
  • Maintained high call quality standards by adhering to company protocols and guidelines for efficient service delivery.
  • Achieved personal performance goals through effective call management, prioritization, and time management.
  • Contributed to team success by actively participating in training sessions, workshops, and continuous improvement initiatives.
  • Improved overall call center performance by sharing best practices, tips, and techniques with peers during team meetings and one-on-one coaching sessions.
  • Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.

Sales Associate

Y Not Stop
12.2019 - 05.2022
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Front Office Receptionist

DRAPER REALTY & ASSOCIATES
07.2017 - 11.2019
  • Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Contributed to the company''s positive image by consistently delivering exceptional service to clients and visitors.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained transaction security by verifying payment cards against identification.
  • Coordinated meeting logistics, including room bookings, catering arrangements, and audio-visual equipment setup.

Education

Certified Ekg/Phlebotomy -

Unitech Training Academy
Alexandria, LA
05.2019

High School Diploma -

Avoyelles High School
Moreauville, LA
05.2012

Skills

  • Customer Satisfaction
  • Technical Troubleshooting
  • Product and service knowledge
  • Complaint resolution
  • Problem-solving skills
  • Resolving issues
  • Inbound phone calls
  • Data Entry
  • Appointment Scheduling
  • Inbound Phone Call Management
  • Data Gathering
  • Computer Skills
  • Microsoft Office
  • Medical Terminology

Certification

  • Certified Patient Service Specialist, La Eye and Laser - 11/28/2023 good for 3 years then I have to renew.

Timeline

Customer Service Call Center Representative

La Eye And Laser
06.2022 - Current

Sales Associate

Y Not Stop
12.2019 - 05.2022

Front Office Receptionist

DRAPER REALTY & ASSOCIATES
07.2017 - 11.2019

Certified Ekg/Phlebotomy -

Unitech Training Academy

High School Diploma -

Avoyelles High School

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Errisheena Pillard