Errol Chin
Silver Spring,Maryland
Summary
Hardworking and passionate with organizational talents eager to secure a position. Ready to transition from a job to a career to help achieve goals. Presently pursuing the Network +, Security +, and Google IT support certifications. A quick learner that would thrive in any environment, seeking to contribute skills and valuable assistance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Psychiatric Technician
Suburban Hospital
09.2022 - Current
- Maintain confidentiality of sensitive data to protect patient and business information in accordance with HIPAA regulations.
- Work with groups of 10-20 patients to provide emotional support to help achieve daily goals and closely monitor patients behavioral status for any change in behavior.
- Use Microsoft office tools, such as excel, word, power point, and outlook to keep records up-to-date.
- Monitor areas and activities with CCTV cameras and walk areas where the CCTV camera is unable to see.
Security Guard/IT Help Desk Technician
Adventist HealthCare White Oak Medical Center
10.2016 - 07.2023
- Checked and verified photo identification prior to granting facility access and ensure all safety procedures are adhered to and watched different facility areas from central location via different CCTV camera feeds.
- Responded to help desk inquiries via phone or in-person, resolving technical issues and guidance like Reset expired or locked passwords.
- Documented support activities and resolutions on a database (EPIC) ensuring accurate recordkeeping of information.
- Managed and configured access control cards on C-CURE 9000 software to authorized personnel like nurses/doctors or vendors throughout the hospital.
Special Police Officer/IT Help Desk Technician
Sibley Memorial Hospital
03.2018 - 04.2022
- Provided public safety by actively listening to customers, handle concerns quickly and escalate major issues to supervisor while maintaining order, protecting people and property.
- Supervised daily activities and performance of (6) personnel also logging and tracking customer issues in (EPIC).
- Provided Tier 1 IT support to non-technical internal users through desk side support service and handled expired passwords, or reset passwords.
- Monitored and controlled CCTV camera systems to identify potential issues and also collaborated with vendors to locate replacement components and resolve advanced problems.
Education
High School Diploma -
High Point High School
Beltsville, MD05-2011
Skills
- Microsoft Office
- Desktop Support
- Technical Proficiency
- Trouble Shooting
- Active Directory
- Data Visualization
Certification
- CNA - Certified Nursing Assistant
- CPR -Cardiopulmonary Recitation
- Crisis Prevention Intervention
- Network + Certification (Expected Jan.2024)
- Google IT Support Certification (Expected Jan.2024)
- Security + Certification (Expected Feb.2024)
Timeline
Psychiatric Technician
Suburban Hospital
09.2022 - Current
Special Police Officer/IT Help Desk Technician
Sibley Memorial Hospital
03.2018 - 04.2022
Security Guard/IT Help Desk Technician
Adventist HealthCare White Oak Medical Center
10.2016 - 07.2023
High School Diploma -
High Point High School
- CNA - Certified Nursing Assistant
- CPR -Cardiopulmonary Recitation
- Crisis Prevention Intervention
- Network + Certification (Expected Jan.2024)
- Google IT Support Certification (Expected Jan.2024)
- Security + Certification (Expected Feb.2024)
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