Errol Pottinger
Rochester,NY
Summary
Compassionate healthcare worker, professional with a focus on providing compassionate and effective support.
Known for collaborative teamwork and achieving positive client outcomes. Reliable and adaptable, with skills in conflict resolution and emotional intelligence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Mental Health Support Worker
Villa of Hope
Rochester, NY
05.2024 - Current
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
- Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
- Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
- Encouraged self-care among patients by teaching coping strategies, stress management techniques, and relaxation exercises.
- Implemented behavioral modification techniques for patients struggling with maladaptive patterns such as aggression or selfharm.
- Provided complex crisis intervention and stabilization to patients in psychological distress.
- Documented client progress in confidential files.
Uber Partner
Uber And Lyft
Rochester NY
03.2022 - Current
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Built rapport with passengers through friendly conversation and attentive listening.
Temporary Nurse Assistant
Creek View Nursing Home
Rochester NY
08.2021 - 03.2022
- Assisted patients with activities of daily living, promoting independence and dignity.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Enhanced patient satisfaction by ensuring a comfortable environment during their stay in the healthcare facility.
Temporary Nurse Assistant
Pearl Nursing Home
Rochester, NY
06.2020 - 08.2021
- Enhanced patient hygiene through support with daily grooming tasks.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported patient mobility by transferring them from bed to chair or other locations using proper lifting techniques, reducing the risk of injury for both patients and staff members alike during such activities.
Education
G.E.D - Certificate
Goshen Education Center
Goshen, NY11.2004
Skills
- De-escalation techniques
- Residential support
- Client engagement
Certification
- Certified nurse assistant
- Basic life support training
Timeline
Mental Health Support Worker
Villa of Hope
05.2024 - Current
Uber Partner
Uber And Lyft
03.2022 - Current
Temporary Nurse Assistant
Creek View Nursing Home
08.2021 - 03.2022
Temporary Nurse Assistant
Pearl Nursing Home
06.2020 - 08.2021
G.E.D - Certificate
Goshen Education Center