Ersa Huqi
Fair Lawn,NJ
Summary
Responsible professional with several years of experience in fast-paced service settings. Systematic about taking accurate orders, keeping customers happy and supporting team success. Expertise managing several tables at once with perfect accuracy and efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Waitress, Cashier
Perusia Restaurant
Waldwick, NJ
02.2023 - Current
- Greeted customers and provided menus.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers, answered questions and provided general information regarding menu items.
- Handled customer complaints in a professional manner to ensure satisfaction.
- Assisted management with inventory control processes such as restocking supplies.
Babysitter
Families In The Community
Fair Lawn, NJ
06.2023 - 08.2024
- Assisting with meals, snacks, and bedtime routines for the children.
- Took care of children and ensured that they were supervised and having fun.
- Engaging in age-appropriate activities like reading stories or playing games.
- Maintaining a positive attitude while being patient and understanding with the children.
Education
High School Diploma -
Fair Lawn High School
Fair Lawn, NJ06-2024
New Jersey Institute of Technology
Newark, NJSkills
- Work Planning and Prioritization
- Customer-facing communication
- Telephone and Email Communication
- Multitasking and Time Management
- Calm and Professional Under Pressure
- Active Listening
- Adaptability and Flexibility
Languages
English
Full Professional
Albanian
Native/ Bilingual
Spanish
Limited
Certification
- Seal of Biliteracy, awarded by Fair Lawn High School.
Timeline
Babysitter
Families In The Community
06.2023 - 08.2024
Waitress, Cashier
Perusia Restaurant
02.2023 - Current
High School Diploma -
Fair Lawn High School
New Jersey Institute of Technology
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