Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ersula Fletcher

Mobile,Alabama

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

5
5
years of professional experience

Work History

Certified Nursing Assistant

GracePointe Healthcare
Mobile, Alabama
02.2024 - Current
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output
  • Assisted patients with daily living activities for enhanced comfort and wellbeing
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly

Certified Nursing Assistant

AMT Staffing
Mobile, Alabama
06.2022 - Current
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.

Customer Service Representative

Lexis Nexis Reed Tech
Remote
02.2023 - 08.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Customer Service Representative

Alorica
Mobile, Alabama
05.2019 - 02.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Associate of Science - Nursing

Bishop State Community College
Mobile, AL
05-2026

High School Diploma -

J. O. Johnson High School
Huntsville, AL
05.2009

Skills

  • Electronic Charting
  • Account updating
  • Data Entry
  • Inbound and Outbound Calling
  • Product Knowledge
  • Payment Processing
  • Order Processing
  • Building rapport

Timeline

Certified Nursing Assistant

GracePointe Healthcare
02.2024 - Current

Customer Service Representative

Lexis Nexis Reed Tech
02.2023 - 08.2023

Certified Nursing Assistant

AMT Staffing
06.2022 - Current

Customer Service Representative

Alorica
05.2019 - 02.2021

Associate of Science - Nursing

Bishop State Community College

High School Diploma -

J. O. Johnson High School

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Ersula Fletcher