Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Work Availability
Quote
Timeline
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Ersulia M Prosper-Innocent

Roswell,GA

Summary

Creative The love of a travel consultant is providing incredible leisure travel opportunities. I have astrong background in research and a passion for everything travel. working with customers who are looking for unique travel experiences. Good-natured patrons are skilled at locating items to fulfill orders and offering considerate recommendations for items that aren't available. Excellent sales and organizational skills are paired with a customer-focused mindset. devoted to developing strong relationships with loyal customers.

Overview

2
2
years of professional experience
1
1
Certificate

Work History

Travel Agent

Intel Travel
10.2021 - Current
  • Arrange travel accommodations for groups, couples, executives, and special needs clients.
  • Book flights, cruises, car rentals, hotels, and everything else to do with travel.
  • Provided customers with the best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • I followed up with customers to increase customer service with travel plans.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
  • Promoted dedicated customer service and support by promptly resolving customer complaints.

Online Grocery Associate

Kroger's Grocery Store
06.2022 - 02.2023
  • Place completed orders in labeled, temperature-appropriate storage pending customer pick-up.
  • Reviews orders prior to pick-up for accuracy and purchase-by dates.
  • I helped customers locate products and checked the store system for merchandise at another site
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.

Ticket Agent

Spirit Airlines Inc.
03.2022 - 07.2022
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
  • Used computerized ticketing systems to process ticket orders accurately and securely.
  • Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
  • Utilized customer service skills to resolve customer complaints and provide timely and accurate information.

Education

CLIA Certification - Certified Cruise Counsellor (CCC)

CLIA Global Cruise Line
United States
10.2023

Google Certification - Google Digital Marketing & E-commerce

The American Dream Academy (Coursera)
United States
09.2023

Bachelor of Science - Business Administration

Kieser University
Florida Fort Lauderdale
07.2010

Associate of Applied Science - Business Administration

Keiser University
Fort Lauderdale, FL
07.2007

Skills

  • Overseas Tours
  • Client Networking
  • Accurate money handling
  • Sales proficiency
  • Product knowledge
  • Customer Relations
  • Online ordering familiarity
  • Delivery management
  • Client Relationship Development
  • Package tracking
  • Insurance understanding
  • MS Office
  • Planning and Coordination

Certification

  • Certified Google Marketing,
  • Certified-CLIA Cruise line
  • Certified-Faith Based Travel

Languages

Creole

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Online Grocery Associate

Kroger's Grocery Store
06.2022 - 02.2023

Ticket Agent

Spirit Airlines Inc.
03.2022 - 07.2022

Travel Agent

Intel Travel
10.2021 - Current

CLIA Certification - Certified Cruise Counsellor (CCC)

CLIA Global Cruise Line

Google Certification - Google Digital Marketing & E-commerce

The American Dream Academy (Coursera)

Bachelor of Science - Business Administration

Kieser University

Associate of Applied Science - Business Administration

Keiser University

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Ersulia M Prosper-Innocent