Ervien Dewi
Warminster,PA
Summary
Professional with strong organizational and time-management skills, well-prepared for operational roles. Demonstrates focus on team collaboration, adaptability to changing needs, and results-driven approach. Skilled in process optimization, inventory management, and effective communication, ensuring smooth daily operations. Known for reliability and ability to support team goals efficiently.
Overview
25
25
years of professional experience
Work History
Operations Assistant
Burpee Seed
Warminster
07.2024 - Current
- Coordinating daily assembly line operations, ensuring efficient workflow and on-time product output.
- Maintaining accurate records of production, inventory, and materials using WMS and Excel, supporting supervisors with reporting and data tracking.
- Assist in scheduling and reporting.
- Communicating effectively with warehouse, packaging, and production teams to support efficient operation.
- Monitor production processes to identify potential delays or issues.
- Coordinating with WMS Analyst and IT team
Customer Service Representative
Burpee Seed
Warminster
03.2024 - 07.2024
- Processing mail orders, responding to customers’ emails and chats who have questions or issues with their orders, conducting replacement and refund. Acknowledging and resolving customer complaints.
Server
Ooka Restaurant
Doylestown, PA
02.2024 - Current
- Delivered exceptional customer service in a fast-paced dining environment.
- Assisted in menu presentation and educated guests on sushi varieties and ingredients.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Processed transactions accurately, and handled payments efficiently.
Server
Kisso Sushi
01.2023 - 12.2023
- For this position, I was responsible for preparing restaurant with special attention to sanitation and order, attending to customers upon entrance, presenting menus and helping customers, taking and serving orders, answering or making recommendations, having good menu knowledge, dealing with complaints or problems, issuing bills and accept payment.
Restaurant Service Coordinator
Tanoshii Restaurant
09.2020 - 12.2022
- I was responsible for preparing restaurant with special attention to sanitation and order, attending to customers upon entrance, presenting menus and helping customers, taking and serving orders, answering or making recommendations, having good menu knowledge, dealing with complaints or problems, issuing bills and accept payment. I developed skills in managing people with working schedule arrangements.
Secretary to General Manager for Pumps South East Asia
PT. Andritz Hydro
04.2014 - 08.2018
- I was responsible for a wide variety of tasks including handling customers in regards to pumps, scheduling, issuing purchase order, billing, travel arrangements and events.
Secretary to General Manager for Pumps South East Asia
PT. Andritz Hydro
05.2016 - 08.2018
- I developed skills in organizing agendas, meetings, and assisting in preparing presentations. This position also allowed me to become fluent in English through translating documents from Indonesian to English.
Relationship Manager
PT. BNI (Persero) Tbk
06.2013 - 03.2014
- I served as a consumer loan specialist for business development, sales and marketing. I enjoyed leading a sales team for achieving target at 4 regional sales in Indonesia consisting of Denpasar, Manado, Makassar and Papua (almost 200 sales). This experience allowed me to problem solve, become creative in developing ideas and implementing consumer sales strategies.
Secretary to Executive Vice President of Consumer & Retail Sales Distribution Division
PT. BNI (Persero) Tbk
08.2011 - 05.2013
- In additional to secretarial tasks such as scheduling, filling, handling calls I helped manage important documents, organize events and meetings. I learned the importance of teamwork in order to be efficient in the tasks assigned.
Senior Consumer Representative
PT. BNI (Persero) Tbk
03.2006 - 04.2011
- For this position I was responsible for advising clients on credit consumer product and loans. I developed skills in communication, the art of negotiation and building trust among clients.
Financial Advisor
PT. BNI (Persero) Tbk
10.2003 - 01.2006
- Served clients formulate a financial plan by providing financial advice and expertise in deferent areas such as investments and products.
Cost Controller
PT. Prima Magnesia Corporation
04.2002 - 10.2003
- Responsible for controlling cost for restaurants and perform monthly reporting to Finance & Accounting Manager.
Secretary to the Managing Director
PT. Fuji Industrial Services
11.2000 - 03.2002
- Handled scheduling, billing, correspondence, typing and filling.
BAPEPAM (Institution for monitoring capital market in Indonesia)
01.1998
- I had the privilege of an internship where I studied and learned about the monitoring system for capital market in Indonesia.
Education
University Degree - Business Administration in Finance
University of Indonesia
Jakarta01.2000
Diploma Degree - Banking
University of Indonesia
Jakarta01.1998
Skills
- Proficient in MS Office
- Self-motivated teamwork
- Proficient in written and spoken English
- Administrative support
- Event coordination
- Document preparation
- Document management
- Office Operations
- Warehouse Management System
- Positive attitude
- Attention to detail
- Professional and friendly
- Operational reporting
- Workflow optimization
Timeline
Operations Assistant
Burpee Seed
07.2024 - Current
Customer Service Representative
Burpee Seed
03.2024 - 07.2024
Server
Ooka Restaurant
02.2024 - Current
Server
Kisso Sushi
01.2023 - 12.2023
Restaurant Service Coordinator
Tanoshii Restaurant
09.2020 - 12.2022
Secretary to General Manager for Pumps South East Asia
PT. Andritz Hydro
05.2016 - 08.2018
Secretary to General Manager for Pumps South East Asia
PT. Andritz Hydro
04.2014 - 08.2018
Relationship Manager
PT. BNI (Persero) Tbk
06.2013 - 03.2014
Secretary to Executive Vice President of Consumer & Retail Sales Distribution Division
PT. BNI (Persero) Tbk
08.2011 - 05.2013
Senior Consumer Representative
PT. BNI (Persero) Tbk
03.2006 - 04.2011
Financial Advisor
PT. BNI (Persero) Tbk
10.2003 - 01.2006
Cost Controller
PT. Prima Magnesia Corporation
04.2002 - 10.2003
Secretary to the Managing Director
PT. Fuji Industrial Services
11.2000 - 03.2002
BAPEPAM (Institution for monitoring capital market in Indonesia)
01.1998
Diploma Degree - Banking
University of Indonesia
University Degree - Business Administration in Finance
University of Indonesia