Lisa Vu
Bryan
Summary
Detail-oriented leader known for conflict resolution and team development. Experience in analyzing branch performance to implement strategic initiatives that enhance productivity and profitability. Committed to delivering exceptional service and operational excellence.
Overview
12
12
years of professional experience
Work History
Assistant Branch Manager, Operations
Enterprise Mobility
02.2023 - Current
- Trained staff on operational procedures and best practices for service excellence.
- Managed daily branch operations to ensure efficient workflow and customer satisfaction.
- Analyzed branch performance metrics to identify areas for process improvement.
- Developed training materials for onboarding new employees, promoting consistency in service standards.
- Collaborated with management on strategic initiatives aimed at enhancing overall productivity and profitability.
Senior Account Specialist
Enterprise Truck Rental
12.2021 - 02.2023
- Managed customer accounts to ensure satisfaction and retention through effective communication and relationship-building.
- Analyzed customer feedback to identify trends, enabling proactive adjustments to service offerings.
- Streamlined account management processes, enhancing efficiency in service delivery and response times.
- Collaborated with cross-functional teams to resolve complex issues, driving timely solutions for clients.
- Implemented training programs for junior staff, fostering skill development and improving team performance.
Customer Service Representative
HEB Grocery Store
03.2014 - 05.2021
- Resolved customer inquiries using CRM systems, ensuring timely and accurate responses.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Oversaw daily operations, ensuring efficient store management and adherence to company policies.
- Led team meetings to communicate objectives, fostering a collaborative work environment.
- Streamlined order fulfillment processes to enhance customer satisfaction and efficiency.
Education
Bachelor of Science - Human Resource Development
Texas A&M University
College Station, TX08-2020
Skills
- Sales management
- Operations management
- Attention to detail
- Relationship building and management
- Proficient in MS office
- Coaching and mentoring
- Conflict resolution
- Training and development
Timeline
Assistant Branch Manager, Operations
Enterprise Mobility
02.2023 - Current
Senior Account Specialist
Enterprise Truck Rental
12.2021 - 02.2023
Customer Service Representative
HEB Grocery Store
03.2014 - 05.2021
Bachelor of Science - Human Resource Development
Texas A&M University