Jeremy Garner
Hyde Park,NY
Summary
Branch manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. Several year history of success in the field.
Overview
13
13
years of professional experience
Work History
Assistant Branch Manager, Operations
DAIKIN COMFORT TECHNOLOGIES NORTHEAST
Fishkill, NY
05.2018 - Current
- Provided guidance to staff members regarding best practices for providing exceptional customer service experiences.
- Monitored staff workflow to ensure accuracy in processing transactions and adherence to established timelines.
- Managed daily activities of the branch including staffing, sales goals, financial reporting, cash management, customer service delivery, security protocols and risk mitigation.
- Supported outside sales force in servicing and obtaining new business.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Resolved escalated customer complaints in a timely manner while maintaining excellent customer relations.
Branch Manager, Operations
R.E. Michel Company
Middletown, NY
07.2015 - 05.2018
- Managed staff scheduling, hiring and training processes.
- Conducted regular performance reviews for all employees in the branch.
- Resolved escalated customer complaints in a timely manner.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Established strong working relationships with external partners such as vendors and suppliers.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Disciplined employees to encourage compliance with company policies and procedures.
- Supported outside sales force in servicing and obtaining new business.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Assisted other branches when needed during peak periods or special projects.
CSR, Sales
R.E. Michel Company
Poughkeepsie, NY
10.2011 - 07.2015
- Followed up with customers to ensure their satisfaction with products or services they received.
- Processed orders accurately and efficiently according to established procedures and timelines.
- Responded promptly to all incoming sales inquiries from potential customers.
- Performed account maintenance duties such as updating customer information in CRM system.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Operated register, handled cash and processed credit card transactions.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Reset store displays for special events and seasonal merchandise changes.
- Developed and maintained relationships with existing customers in order to facilitate repeat business opportunities.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
High School Diploma -
Everett Alvarez High School
Salinas, CA06-2001
Skills
- Operations Management
- Sales management
- Shift Scheduling
- Account Review
- Process Improvement
- Performance Reviews
- Excels in team leadership
- Reliable
- Proficient in Excel
- Customer Service Driven
*Trailblazer*
As a trailblazer we are leaders for our respective regions, we help come up with ideas to make jobs more efficient. We bring ideas to the team, and if everyone agrees that it can be done and it's worth putting the resources towards then make it happen. Once the new idea is created, we help build or edit a work instruction, and try to break the enhancement in our test environment and if all is working as planned, it gets announced and promoted to the real system.
We also help test other peoples enhancements in the test environment. We try to make sure we've worked out all the bugs before releasing it to the rest of the company.
Timeline
Assistant Branch Manager, Operations
DAIKIN COMFORT TECHNOLOGIES NORTHEAST
05.2018 - Current
Branch Manager, Operations
R.E. Michel Company
07.2015 - 05.2018
CSR, Sales
R.E. Michel Company
10.2011 - 07.2015
High School Diploma -
Everett Alvarez High School
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