ERVIN GUEVARA DUQUE
Bonita Springs
Summary
Dynamic professional with extensive experience in event setup and customer service, notably at Grand Hotel Michigan. Proven ability to coordinate food delivery and maintain order accuracy while fostering effective team collaboration. Skilled in audio-visual arrangement, ensuring seamless event execution and enhancing guest satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
H2B position Banquet Setup
Grand Hotel Michigan
Mackinac Island
06.2025 - 11.2025
- Set up tables and chairs according to event specifications for banquets and functions.
- Arranged audio-visual equipment to ensure optimal functionality during events.
Expo Food Runner Moraya Bay Club
SOAVE
Naples
10.2024 - 02.2025
- Assisted servers in delivering food and beverages to tables efficiently and accurately.
- Maintained communication with kitchen staff to ensure timely and accurate order preparation.
H2B position Banquet Setup
Grand Hotel Michigan
Mackinac Island
04.2024 - 11.2024
- Set up tables and chairs according to event specifications for banquets and functions.
Expo Food Runner Moraya Bay Club
SOAVE
Naples
10.2023 - 04.2024
- Maintained communication with kitchen staff to ensure timely and accurate order preparation.
H2B position Banquet Setup
Grand Hotel Michigan
Mackinac Island
04.2023 - 11.2023
- Set up tables and chairs according to event specifications for banquets and functions.
H2B position Busser-Food runner
MARGARITAVILLE RESORT
Hollywood
11.2022 - 04.2023
- Assisted servers in efficiently delivering food and beverages to guests.
- Cleaned and polished glassware, silverware, and dishware for service readiness.
H2B position Busser-Banquet Setup
Grand Hotel Michigan
Mackinac Island
01.2022 - 12.2022
- Prepared tables for dining by setting up silverware, glassware, and napkins.
CSR Customer Service Representative
247 INTOUCH
Guatemala City
01.2021 - 06.2022
- Assisted customers with order processing and account inquiries to ensure efficient service delivery.
Customer Representative
ALORICA GUATEMALA
Ciudad de Guatemala
11.2017 - 08.2020
- Processed customer orders accurately and efficiently using the internal system.
Education
Degree of Graphic Designer - Graphic Designer
Universidad de San Carlos De Guatemala USAC
01.2013
Highschool - Bachiller Industrial y Perito en Electrónica Digital y Microprocesadores
Liceo de Computación CSS
01.2007
Skills
- Event setup
- Audio-visual arrangement
- Order accuracy
- Food delivery coordination
- Customer service
- Team collaboration
- Communication skills
Certification
- C, Small Vehicle, 01/01/08
- M, Motorcycle, 01/01/18
Job References
- Carlos Ángel, 502 5460-4815
- Kevin Fisher, 248 8953828
- Patrick Shean, 239 465 3454
- Owen Henry (Tommy), 786 2451288
Blood Type
O+
Languages
English, Curse Finish School for call centers (INTECAP) Finish 15 levels in College course
Computing Skills
- Windows XP, Vista, 7, 10
- Microsoft Office (Word, Excel, Power Point)
- Lenguaje C++
- Lenguaje de Programación Pascal
- Adobe Illustrator CS6
- Adobe Photoshop CS6
- Adobe InDesign CS6
Personal Information
- ID Number: 1698 32260 0101
- Age: 35
- Date of Birth: 08/06/89
- Nationality: Guatemalan
- Marital Status: Single
- Place of Birth: Guatemala
Timeline
H2B position Banquet Setup
Grand Hotel Michigan
06.2025 - 11.2025
Expo Food Runner Moraya Bay Club
SOAVE
10.2024 - 02.2025
H2B position Banquet Setup
Grand Hotel Michigan
04.2024 - 11.2024
Expo Food Runner Moraya Bay Club
SOAVE
10.2023 - 04.2024
H2B position Banquet Setup
Grand Hotel Michigan
04.2023 - 11.2023
H2B position Busser-Food runner
MARGARITAVILLE RESORT
11.2022 - 04.2023
H2B position Busser-Banquet Setup
Grand Hotel Michigan
01.2022 - 12.2022
CSR Customer Service Representative
247 INTOUCH
01.2021 - 06.2022
Customer Representative
ALORICA GUATEMALA
11.2017 - 08.2020
Degree of Graphic Designer - Graphic Designer
Universidad de San Carlos De Guatemala USAC
Highschool - Bachiller Industrial y Perito en Electrónica Digital y Microprocesadores
Liceo de Computación CSS