KYLE BAIN
Everett,WA
Summary
Guest services and event operations professional with strengths in banquet setup, valet coordination, transportation, and service recovery. Brings dependable support for weddings, private events, and luxury guest experiences while maintaining organized workflows and clear communication.
Overview
1
1
Language
2027
2027
years of professional experience
Work History
Banquet Server - Banquet Setup & Valet
The Lodge at St. Edwards & Hotel Indigo
Kenmore, Washington
08.2024 - Current
- Execute banquet events by preparing dining rooms and event spaces according to detailed Banquet Event Orders (BEOs) for plated dinners, buffets, weddings, corporate retreats, and private events.
- Deliver attentive, personalized table service while anticipating guest needs and coordinating closely with event coordinators, culinary staff, and sales teams to ensure seamless event execution.
- Organized banquet layouts by efficiently setting up and dismantling tables and staging to create inviting environments for diverse events.
- Transported wedding parties and event guests throughout Saint Edward State Park using a 12-passenger Mercedes-Benz Sprinter, ensuring a safe and welcoming experience that enhanced guest satisfaction.
- Provide valet services for a full-service, valet-only luxury property, greeting every arriving guest and creating a memorable first and last impression.
- Assist guests with luggage, package deliveries, bicycle rentals, and local shuttle transportation while maintaining exceptional customer service standards.
- Safely operate a wide variety of guest vehicles and company shuttle vehicles while efficiently organizing vehicle keys and coordinating parking operations.
- Built lasting guest relationships through effective communication and attention to detail, fostering an atmosphere of exceptional hospitality.
Co-Owner
www.maidabove.com
Everett, WA
03.2023 - Current
- Founded cleaning business leveraging partnership with existing housekeeping practice to meet 4/5 star hotel standards.
- Developed strategic plans designed to reach ambitious growth targets while maintaining profitability margins.
- Increased practice size by 400% year-to-date through focused growth initiatives.
- Developed and maintained company website, managed client estimates, scheduled and coordinated client communications, executed online and door-to-door marketing strategies, implemented monthly Google tactics, optimized SEO, and handled all business paperwork while creating shampoos and air freshening products to enhance service offerings.
- Performed deep cleaning tasks for various facilities.
- Served food and beverages at private events while ensuring clean-up afterward.
Valet & Banquet Server
Cedarbrook Lodge Hotel - Columbia Hospitality
SeaTac, WA
04.2015 - 10.2020
- Provided valet service by efficiently parking and retrieving vehicles, including a 12-passenger Mercedes Sprinter for airport pickups.
- Selected driver for exclusive private dinner events up to 250 miles.
- Served banquets for large weddings and premium small group multi-course dinners, ensuring guest satisfaction.
- Prepare for dynamic arrangements; buffet to multi-plated dinner sets.
- Assisted restaurant servers in delivering food and beverages.
- Provided in-room dining service for hotel guests.
- Assisted guests with luggage and delivered room amenities, enhancing overall guest experience.
- Prepared breakfast setups for morning service.
Valet Supervisor
Minuteman Parking Co, Seattle Marriot
Redmond
08.2016 - 08.2018
- Supervised valet staff to ensure efficient vehicle handling and customer service.
- Trained new valets on safety procedures and customer interaction, enhancing service quality.
- Coordinated parking logistics during peak times for smooth vehicle flow.
- Supervised shifts, ensuring seamless valet and bellman service delivery.
Bellman / Luggage Attendant
The Westin Hotel
Bellevue, US
11.2011 - 04.2016
- Greeted and assisted guests with luggage and deliveries to enhance their arrival experience
- Logged and delivered all incoming/outgoing packages and mail, ensuring timely access for employees and guests
- Performed concierge duties, scheduling limos, town cars, and dining reservations to meet guest preferences
- Maintain stock of front office supplies and guest foyer
- Filled in for colleagues during scheduled In-Room Dining shifts to ensure consistent service. for In-Room Dining.
Banquet Porter / Houseman
Sheraton Waikiki Hotel
Honolulu, US
01.2009 - 08.2011
- Covered banquet shifts, providing serving and bussing support to enhance guest experiences.
- Assembled stages and arranged room layouts for optimal event setups
- Organized and cleaned meeting rooms, ensuring readiness and a welcoming atmosphere for events
- Oahu's largest ballroom hotel, & off-site event work
Busser
Restaurant Yoshiya
Honolulu, US
2009 - 2011
- Supported servers and bartenders by ensuring timely delivery of supplies and maintenance of service areas.
- Set up dining areas for lunch and dinner services, ensuring a welcoming atmosphere for guests.
- Engaged with customers in Japanese to improve communication and overall dining experience.
Skills
- Event execution
- Event coordination
- Event Logistics
- Event Setup
- Guest Transportation
- Customer Service
- Customer Engagement
- Service Coordination
- Critical Thinking
Languages
Spanish
Limited
Timeline
Banquet Server - Banquet Setup & Valet
The Lodge at St. Edwards & Hotel Indigo
08.2024 - Current
Co-Owner
www.maidabove.com
03.2023 - Current
Valet Supervisor
Minuteman Parking Co, Seattle Marriot
08.2016 - 08.2018
Valet & Banquet Server
Cedarbrook Lodge Hotel - Columbia Hospitality
04.2015 - 10.2020
Bellman / Luggage Attendant
The Westin Hotel
11.2011 - 04.2016
Banquet Porter / Houseman
Sheraton Waikiki Hotel
01.2009 - 08.2011
Busser
Restaurant Yoshiya
2009 - 2011