Ervin Mitchell
Charlotte,NC
Summary
Dynamic Senior Fraud and Claims Specialist at Wells Fargo with strong analytical and leadership skills. Expert in fraud detection and risk management, successfully leading teams to enhance compliance and resolve complex cases. Proven ability to communicate effectively and mentor new hires, driving exceptional results in high-pressure environments.
Overview
10
10
years of professional experience
Work History
Senior Fraud and Claims Specialist
Wells Fargo
Charlotte, NC
01.2022 - Current
- Reviewed account activity and high-risk transactions to prevent fraud on multiple fronts.
- Oversaw various claim types, utilizing multiple systems for efficient processing.
- Led team in case closures, ensuring timely resolution of cases.
- Conducted detailed examinations to identify trends, anomalies, and fraud schemes across businesses.
- Served as an escalation point for complex fraud cases requiring specialized attention.
- Evaluated the effectiveness of Wells Fargo's policies and internal controls to enhance compliance.
- Collaborated with associates at all levels to ensure a comprehensive understanding of processes.
- Prepared Unusual Activity Reports (UARs) for suspicious cases.
Freight Broker
Nolan Transportation Group
Charlotte, NC
01.2021 - 01.2022
- In charge of creating and maintaining business that have Logistic needs.
- Planned routes for various shipments according to special events, customer needs and weather.
- Tracked shipments and trucks out on deliveries.
- Served as a liaison between clients, carriers, and internal departments to ensure clear communication throughout the entire shipment lifecycle.
Customer Service Advocate
Verizon Wireless
Charlotte, NC
01.2016 - 01.2021
- Provide world class customer service by answering emails, social media chat, and incoming calls.
- Maintain Performing metrics.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Information Technology -
Strayer University
Charlotte, NC12-2026
Skills
- Strong analytical skills
- Leadership skills
- Intermediate Cyber Security Skills
- Ability to navigate multiple computer systems
- Works well under pressure
- Work well independently
- Training /Mentoring new hires
- Exceptional communication
- Account Analysis
- Risk Management
- Critical analysis skill
- Fraud detection
- Customer service
- Team collaboration
- Risk assessment
- Microsoft office
- Documentation
- Time management abilities
References
References available upon request.
Timeline
Senior Fraud and Claims Specialist
Wells Fargo
01.2022 - Current
Freight Broker
Nolan Transportation Group
01.2021 - 01.2022
Customer Service Advocate
Verizon Wireless
01.2016 - 01.2021
Bachelor of Information Technology -
Strayer University