Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vanessa Watkins

Jacksonville,FL

Summary

Dedicated review analyst with history of exceeding company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

7
7
years of professional experience

Work History

Fraud Operations Specialist

Genpact LLC
08.2021 - Current
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity
  • Summarized all key information regarding investigation into detailed report for delivery to client
  • Analyzed large amounts of data to find patterns of fraud and anomalies
  • Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.

Content Review Analyst

Genpact LLC
08.2018 - 07.2021
  • Analyzing extensive written materials or data, ensuring accuracy and readability
  • Utilize critical thinking and judgment to determine content eligibility
  • Assess and interpret data including web content, translations, product description and media.

Activities Coordinator

City of Jacksonville
05.2018 - 07.2019
  • Performed administrative tasks including maintaining program records and completing reports
  • Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation
  • Developed and implemented themes and activities for children between ages of 6 and 13.

Customer Service Representative

Bernard BPO
12.2017 - 04.2018
  • Managed approximately 80 incoming calls and emails per day from customers.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

Education

Bachelor of Science Pharmaceutical Sciences -

Florida State College At Jacksonville
Jacksonville, FL
12.2025

Skills

Problem Resolution and Critical Thinking

Verbal and written communication

Strong attention to detail

Proficient in Microsoft Office

Strong analytical skills

Adaptability, flexibility and time management

Timeline

Fraud Operations Specialist

Genpact LLC
08.2021 - Current

Content Review Analyst

Genpact LLC
08.2018 - 07.2021

Activities Coordinator

City of Jacksonville
05.2018 - 07.2019

Customer Service Representative

Bernard BPO
12.2017 - 04.2018

Bachelor of Science Pharmaceutical Sciences -

Florida State College At Jacksonville

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Vanessa Watkins