Rudy Valdez
Tigard
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
Work History
Fraud Operations Specialist
Mission Financial Partners LLC
06.2020 - Current
- New customer onboarding documentation review.
- Customer demographic account maintenance.
- Fraud review for new and existing customers.
- Analyzed transaction patterns to detect fraudulent activities and mitigate risks.
- Trained and mentored junior staff on fraud investigation techniques and best practices.
- Collaborated with cross-functional teams to streamline fraud reporting processes.
- Conducted in-depth investigations of suspicious transactions, ensuring compliance with regulations.
- Utilized advanced analytical tools to assess risk levels and improve decision-making accuracy.
- Reduced fraud losses by implementing effective detection strategies and monitoring systems.
- Enhanced customer satisfaction with proactive communication and timely resolution of fraud cases.
- Participated in regular meetings with senior management to discuss key performance metrics, challenges, and recommendations for improvement.
- Provided exceptional customer service during sensitive situations involving identity theft or account compromise while preserving customer trust in the company''s security measures.
- Successfully managed multiple priorities simultaneously under tight deadlines while maintaining a high level of accuracy in case investigations.
- Contributed to a positive work environment by fostering teamwork, open communication, and professional development opportunities among team members.
Claims Examiner 2
Matrix Absence Management
12.2017 - 05.2020
- Investigate & Manage FMLA/OFLA Leave and Disability claims.
- Adhered to Legal Regulations & Client Policies.
- Provided Customer Service while contributing to performance objectives.
- Evaluated and processed claims to ensure compliance with company policies and regulations.
- Analyzed complex claim issues, collaborating with stakeholders to facilitate timely resolutions.
- Utilized claims management software to track case statuses and document key interactions effectively.
- Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
Chargeback Analyst
Fiserv
02.2016 - 11.2017
- Primary POC for assigned client.
- Supported Client card portfolios (Credit/Debit/Prepaid)
- Processed Fraud & Dispute claims
- Analyzed chargeback data to identify trends and discrepancies in transaction disputes.
- Resolved disputes by processing refunds and debits to cardholders or merchants.
- Maintained thorough knowledge of changing industry regulations, ensuring compliance in all chargeback processes.
Fraud & Dispute Coordinator
Genesis Financial
10.2015 - 01.2016
- Fraud & Billing Dispute claims processing.
- Monitored Exception report to mitigate credit losses.
- Tracked all sales draft retrieval requests.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Facilitated training sessions for new staff, ensuring understanding of company policies and procedures.
Operation Production Coordinator/SME
Capital One
11.2012 - 09.2015
- Lead Customer Relations Support in Visa and MasterCard Merchant Billing.
- Reviewed Fraudulent Credit Reports for patterns and trends.
- Promoted to Subject Matter Expert to assist with training and onboarding of new hires.
- Led training sessions for new staff, enhancing team capabilities and performance standards.
- Boosted team productivity, assigning tasks according to individual strengths and capabilities.
- Mentored junior team members, contributing to their professional growth and development.
Education
Associate of General Studies -
Portland Community College
Skills
- Organizational growth
- Decision-making
- Transaction monitoring
- Conflict resolution techniques
- Regulatory compliance
- Case management
- Teamwork and collaboration
- Time management
- Communication
- Account information review
- Attention to detail
- Critical thinking
Timeline
Fraud Operations Specialist
Mission Financial Partners LLC
06.2020 - Current
Claims Examiner 2
Matrix Absence Management
12.2017 - 05.2020
Chargeback Analyst
Fiserv
02.2016 - 11.2017
Fraud & Dispute Coordinator
Genesis Financial
10.2015 - 01.2016
Operation Production Coordinator/SME
Capital One
11.2012 - 09.2015
Associate of General Studies -
Portland Community College