Joseph Murche

- Provide advanced support for end-user computer, application, system, device, access, and hardware issues.
- Diagnose and resolve technical problems through research and troubleshooting.
- Maintain and administer computer networks, ensuring robust performance and reliability.
- Implement and coordinate network security measures to protect data, software, and hardware.
- Conduct disaster recovery operations and perform data backups as needed.
- Replace and repair faulty network hardware components.
- Monitor and optimize network performance, making adjustments when necessary.
- Collaborate with users to resolve existing system challenges and improve overall network functionality.

-Collaborate with overseas teams on production level script development and implementation.

• Enhanced online store functionality by managing inventory and security protocols.
• Executed 5-10 weekly updates to website content and system components.
• Delivered technical support and strategic advice to business owners on demand.
• Maintained website performance, ensuring operational efficiency and uptime.
• Responded proactively to security threats, safeguarding platform integrity.

• Ensured policy compliance and member safety by leading Facility Operations team.
• Mentored junior employees on interview skills, resumes, and cover letters annually.
• Participated in five hiring committees, facilitating staff onboarding and promotions.
• Conducted emergency preparation training sessions bi-monthly for staff readiness.