PATRICK D. GRAVES
IT Professional/ Digital Forensic Competency
Spotsylvania,VA
Summary
Solutions-driven IT professional. Strategic and analytical with an organized approach. Well-versed in conducting critical analyses and problem-solving. Committed to providing high-level solutions that drive revenue. Demonstrated success in recovery planning, project mapping, and training. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated to analyzing findings in investigative matters and developing fact-based technical reports to detail events over specified periods of time.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
Work History
Network Technician
Election Systems & Software (ES&S)
Hanover, MD
10.2021 - 10.2023
- Provide Tier 2 support to all 23 Local Board of Elections across the State of Maryland
- Initiated and managed network test facilities to verify network hardness and resilience.
- Provided network support services for devices such as hubs, firewalls, routers and other hardware.
- Managed, tracked and coordinated problem resolution and escalation processes.
- Completed troubleshooting for Windows servers, desktops, and laptops.
- Traveled to customer sites to provide prompt resolutions to issues.
- Built and modified computing systems to client specifications.
- Installed patches and performed backups, system builds and image updates.
- Configured and maintained network backup and recovery procedures.
- Traveled to remote office locations to install nodes and implement client software rollouts
- Provided detailed reporting on performed maintenance and repairs to support overall network health and recovery efforts
- Performed system patches, service packs, hot fixes and new security configurations
Operations Support Technician II
Cubic
Hanover, NJ
10.2020 - 05.2021
- Knowledge of troubleshooting, implementing, optimizing, and testing of static and dynamic routing protocols such as EIGRP, OSPF, BGP
- Interprets and resolves complex route table problems
- Provide technical support to databases, including system management, backup/recovery, account management, configuration management, and trouble calls
- Rectified many issues by instituting best practices in system log analysis, backups, network operating center security, user account/permissions management, and systems/software auditing
- Optimizing network hardware and software to enable VMware integration
- Developing and deploying customized VMware solutions
- Troubleshoot and repair RF equipment.
Senior Network Administrator
United States Army
Fort Meade, MD
10.2016 - 08.2020
- Facilitated smooth network operations for 740 on-site users, and a total of 1500 users across 6 locations for the 704th MI Brigade
- Monitored system performance and responded to alerts.
- Drafted training materials and organized training sessions for 70 new employees
- Demonstrated strong analytical, troubleshooting, and problem-solving skills
- Identified issues and implemented troubleshooting techniques to alleviate downtime and system failure
- Experienced in supporting Cisco routers, switches, and network servers
- Constructed and maintained Virtual Local Area Network (VLAN)
- Implemented, developed, and tested installation and update of file servers, print servers, and application servers in all departments
- Monitored networks and network devices to resolve technical problems quickly using Cisco Prime
- Use VMware to manage monitored and maintain network devices and personal
- SharePoint administration and support.
- Troubleshoot and repair RF equipment
- Troubleshoot, set up, maintain Satcom equipment
Network Operations Manager
United States Army/NSA
Fort Meade, MD
04.2019 - 12.2019
- Serves as senior/ lead Network Manager for Capabilities Service Center to provide global network support throughout the agency
- Troubleshoot and maintain Satcom equipment
- Prepares and briefs Agency senior leadership on Global IT Network outages
- Trains personnel on 235 job training tasks for Global Network Manager positions
- Manages daily network outages across entire Agency
- Delivered network technology training to junior team members and end-users, enhancing knowledge base and team productivity
- Troubleshoot and repair RF equipment.
AC Mechanic
Army National Guard
Gulfport, MS
03.2013 - 03.2016
- Improved customer satisfaction by providing timely and efficient AC repairs and maintenance services
- Demonstrated excellent problem-solving skills while troubleshooting diverse technical issues in residential and commercial settings
- Installed, tested, and operated radio equipment, adjusting settings to achieve clearest transmission
- Put together and configured antennas, power sources and other equipment to establish communications
- Followed schedules and procedures for changing frequencies and cryptographic codes.
Radio Operator
United States Marine Corps
New Orleans, LA
01.2009 - 01.2013
- Operated and maintained Very Small Aperture Terminal-Expeditionary (VSAT-E), High Frequency, Very High Frequency, Super High Frequency, and Ultra High Frequency vehicular and man-pack radio sets including antennas and power sources
- Established contact with distant stations, processed and logged messages, conducted frequency changes and cryptographic codes, and maintained equipment
- Planned, coordinated, and executed operations while utilizing program of record equipment and field-expedient computer hardware and software programs
- Experienced with spectrum analyzing tools, specialized computer hardware and software programs, transmission security, and communications security
- Installed, tested and operated radio equipment, adjusting settings to achieve clearest transmission
- Followed schedules and procedures for changing frequencies and cryptographic codes
- Put together and configured antennas, power sources and other equipment to establish communications.
Education
Associates - Electrical Technology
Pearl River Community College
Poplarville, MS 08.2008 - 05.2011
Bachelors - Computer Networks & Cybersecurity
University of Maryland Global Campus
Adelphi, MD 01.2021 - 05.2022
Master of Science - Digital Forensics & Cyber Investigation
University of Maryland Global Campus
Adelphi, MD 05.2022 - 12.2023
Skills
Data Collection
- Network Analyzer
Digital Forensics
- Port security knowledge
Network Security
Network Troubleshooting
Active Listening
Team Building
Certification
CompTIA Security+
Timeline
CompTIA Security+
07-2024
CompTIA CySA+
07-2024
Master of Science - Digital Forensics & Cyber Investigation
University of Maryland Global Campus
05.2022 - 12.2023
Network Technician
Election Systems & Software (ES&S)
10.2021 - 10.2023
Bachelors - Computer Networks & Cybersecurity
University of Maryland Global Campus
01.2021 - 05.2022
Operations Support Technician II
Cubic
10.2020 - 05.2021
Network Operations Manager
United States Army/NSA
04.2019 - 12.2019
Senior Network Administrator
United States Army
10.2016 - 08.2020
AC Mechanic
Army National Guard
03.2013 - 03.2016
Radio Operator
United States Marine Corps
01.2009 - 01.2013
Associates - Electrical Technology
Pearl River Community College
08.2008 - 05.2011
CCNA - Cisco Certified Network Associate
Cisco CyberOps in progress
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