ERVIN MONTGOMERY
Dothan,Alabama
Summary
Hands-on operations leader with experience in workforce scheduling, crew direction, employee development, aviation refueling, and customer service. Brings more than 15 years of continuous experience with Hollis Lawn Care, including scheduling and field leadership responsibilities, followed by aviation refueling and temporary lead assignments with B3 Enterprises. Directs approximately 10–20 employees when assigned as temporary lead, adapting work assignments to changing flight requirements and operational needs across multiple locations. Offers additional leadership experience as a shop steward serving approximately 25 employees. Recognized for attention to detail, high service standards, and a respectful, professional approach to working with employees and management. Seeking to apply this experience in a supervisory position supporting safe operations, employee accountability, and dependable mission support.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Refueler
B3 Enterprises, LLC
Fort Rucker, Alabama
05.2025 - Current
- Provide aviation refueling support across multiple operating locations as an unscheduled employee, filling coverage needs and adapting to different teams, shifts, and site requirements. Assume temporary lead responsibilities as assigned, directing daily workflow and assisting supervisors with operational coordination.
Temporary Lead Assignments
B3 Enterprises, LLC
Fort Rucker, Alabama
05.2026 - Current
- Team Leadership & Work Coordination
- Direct the work of approximately 10–20 employees during temporary lead assignments, communicating priorities and organizing daily activities around flight requirements and available resources.
- Assign tasks and assist supervisors with adjustments as workload, staffing, and operational requirements change throughout the shift.
- Coordinate with dispatchers and supervisors to communicate work requirements, clarify priorities, and support timely execution of refueling assignments.
- Work across multiple sites and shifts, developing familiarity with different operating conditions and maintaining consistent expectations when supporting different teams.
- Provide hands-on employee training and guidance, explaining assigned duties, demonstrating work practices, and reinforcing attention to procedural requirements.
- Address routine work questions and reinforce established expectations within the lead role, elevating performance or conduct concerns requiring supervisory review.
- Safety, Documentation & Operational Readiness
- Oversee required operational records during lead assignments, including Activity Logs, FM683s, AG checks, key control records, hot site checklists, and cleaning plans.
- Review documentation for accuracy and completeness to support accountability, reliable shift communication, and verification of required work.
- Reinforce compliance with safety procedures, personal protective equipment requirements, and established operating practices during daily activities.
- Coordinate equipment concerns with maintenance personnel and supervisors, communicating conditions that may affect availability or operational readiness.
- Support orderly shift transitions by communicating equipment status, outstanding requirements, and operational concerns to the appropriate personnel.
- Monitor completion of assigned housekeeping and facility responsibilities, reinforcing expectations for safe, clean, and serviceable work areas.
- Perform aircraft refueling duties while balancing attention to service requirements, equipment condition, required documentation, and safe work practices.
Shop Steward
Hollis Lawn Care
02.2026 - Current
- Serve as an accessible resource for approximately 25 employees regarding collective bargaining agreement questions and workplace concerns. Apply a respectful, measured approach to employee communication and representation.
- Listen to employee concerns and help identify the specific questions or issues requiring clarification.
- Assist employees in understanding contractual expectations and using appropriate channels to raise workplace matters.
- Communicate employee concerns professionally, supporting clear discussion between employees and management.
- Help keep conversations focused on the issue, applicable contractual provisions, and the information needed to address concerns.
- Balance employee advocacy with professional working relationships and respect for the responsibilities of others.
Scheduling Supervisor / Lead
Hollis Lawn Care
01.2010 - 05.2025
- Coordinated scheduling and daily field activities supporting approximately 40 customer properties. Combined administrative responsibilities with direct participation in fieldwork, leading employees through daily assignments while maintaining service quality and customer communication.
- Scheduling & Daily Operations
- Prepared daily and weekly schedules, organizing crew assignments and service routes around customer needs, workload, and available personnel.
- Adjusted schedules in response to weather, employee absences, urgent requests, and changing field conditions.
- Communicated work assignments and service expectations so employees understood priorities and the work required at each property.
- Coordinated personnel, equipment, and supplies to support scheduled work and address operational needs throughout the day.
- Balanced scheduling and administrative duties with hands-on field responsibilities, remaining directly involved in the work being performed.
- Crew Leadership & Quality Control
- Led employees by working alongside them, demonstrating expected work practices and maintaining direct awareness of field conditions and work quality.
- Trained new employees on equipment operation, safe work practices, job responsibilities, and customer service expectations.
- Inspected completed work for consistency and quality, identifying concerns and directing necessary corrections.
- Provided practical feedback and addressed employee performance concerns to reinforce workmanship, productivity, and accountability.
- Maintained high service standards through clear direction, regular observation, and follow-through on assigned work.
- Customer Service & Business Support
- Served as a customer contact for scheduling, service requests, and concerns, coordinating appropriate responses and follow-up.
- Addressed customer complaints by identifying the concern, coordinating corrective work, and communicating service expectations.
- Supported customer satisfaction and repeat business through dependable scheduling, responsive communication, and attention to property-specific needs.
- Coordinated equipment maintenance and supply requirements to support equipment readiness and continuity of service.
- Supported employee timekeeping, preparation of estimates, and invoicing alongside daily scheduling and field leadership responsibilities.
Education
High School Diploma -
Skills
- Aircraft refueling
- Fuel system checks
- Activity log review
- Hot site checklists
- PPE compliance
- Crew scheduling
Personal Information
Driving License: Class A Commercial Driver's License
Certification
- Class A Commercial Driver's License
- X Endorsement: Tank Vehicles and Hazardous Materials
- T Endorsement: Double/Triple Trailers
LEADERSHIP & OPERATIONAL QUALIFICATIONS
- Workforce coordination: Organizing daily assignments, establishing work priorities, and adjusting schedules to meet staffing and service requirements.
- Hands-on leadership: Working alongside employees, communicating expectations clearly, and providing practical direction throughout the workday.
- Employee development: Training employees on assigned responsibilities, reinforcing established procedures, and providing feedback on work quality.
- Operational oversight: Monitoring documentation, equipment readiness, task completion, and communication of outstanding concerns.
- Professional communication: Coordinating with supervisors, dispatchers, maintenance personnel, customers, and employees.
- Workplace relations: Assisting employees with collective bargaining agreement concerns and supporting respectful communication with management.
Timeline
Temporary Lead Assignments
B3 Enterprises, LLC
05.2026 - Current
Shop Steward
Hollis Lawn Care
02.2026 - Current
Refueler
B3 Enterprises, LLC
05.2025 - Current
Scheduling Supervisor / Lead
Hollis Lawn Care
01.2010 - 05.2025