Ervin Muminovic
Summary
An ambitious individual that's committed to excellence. Prepared to implement diverse skill sets, technical
proficiencies and new perspectives to leadership personnel. I am highly motivated and will offer my best ability to help others when possible.
Overview
4
4
years of professional experience
Work History
Airport Operations Agent
JetBlue
03.2022 - 07.2023
- Created positive start to passenger trips by greeting passenger and providing seamless check-in and ticketing experience.
- Provided announcements to passengers to explain baggage procedures.
- Stacked unclaimed items onto baggage carts and into storage racks and shelves.
- Used airport software to rebook itineraries, issue boarding passes and calculate and collect appropriate fees.
- Implemented and enforced safety policies and procedures, confirming compliance with regulations.
Delivery Driver
Uber Eats
08.2021 - 02.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Followed corporate procedures to maintain company and customer data confidentiality.
Sales Associate
FinishLine
06.2021 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
Sales Associate
Zara
11.2020 - 06.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
Computer Assistant
Buffalo State College
09.2019 - 12.2019
- Monitored systems in operation and quickly troubleshot errors.
- Generated reports covering details about data, system operation, and error monitoring.
- Assisted with updating technical support best practices for use by team.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
Deckhand
Manhattan By Sail
06.2019 - 08.2019
- Followed safety protocols and procedures to prevent accidents.
- Inspected and maintained deck equipment and supplies.
- Communicated clearly, concisely and politely with passengers and crew members.
- Inspected and tested safety equipment and emergency response systems.
- Operated and maintained deck machinery, including winches and cranes.
- Monitored weather conditions and reported any changes to captain.
- Assisted deck officers with communications and safety procedures.
- Met requirements for government-issued certifications, keeping ship in full compliance.
Education
Bachelor of Science - Business Administration Concentration in Marketing
Buffalo State University
Buffalo, NY05.2021
High School Diploma -
Robert F. Kennedy Community Highschool
Queens, NY06.2016
Skills
- Social Media Expert
- Marketing Strategies
- Online Marketing
- Visual Design
- Graphic Design
- Photography Composition
- Project Management
- Photoshop Expertise
- Branding
- Special Events Planning
- Fundraising Events
- Contract Negotiation Skills
Graphic Designer
A hobby that I uphold is that I am graphic designer,
I also currently hold a position as a graphic designer / public relations chair within my fraternity. This position I have control of four states which are New York, Massachusets, connecticut, and rhode island. Where I manage identifying audiences, designing PR strategies, promoting the company's brand, managing communication budgets, distributing press kits, supervising the PR staff and handling crisis situations.
Languages
English
Native or Bilingual
Bosnian
Native or Bilingual
Montenegrin
Native or Bilingual
Croatian
Native or Bilingual
Serbian
Native or Bilingual
Timeline
Airport Operations Agent
JetBlue
03.2022 - 07.2023
Delivery Driver
Uber Eats
08.2021 - 02.2022
Sales Associate
FinishLine
06.2021 - 07.2021
Sales Associate
Zara
11.2020 - 06.2021
Computer Assistant
Buffalo State College
09.2019 - 12.2019
Deckhand
Manhattan By Sail
06.2019 - 08.2019
Bachelor of Science - Business Administration Concentration in Marketing
Buffalo State University
High School Diploma -
Robert F. Kennedy Community Highschool
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