Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
References
Timeline
Generic

Ervin Rodriguez

Houston

Summary

Dynamic Sales Representative Team Leader with a proven track record at Primerica, excelling in customer relationship management and team leadership. Successfully organized impactful promotional events and developed performance plans that enhanced team productivity. Skilled in contract negotiation and conflict resolution, fostering long-term client partnerships and driving sales growth.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sales Representative Team Leader

Primerica
Houston
03.2025 - Current
  • Maintained detailed records of all sales activities within the team's CRM system.
  • Organized events such as trade shows or conferences to promote products or services.
  • Created individual performance plans for each Sales Representative on the team.
  • Resolved customer complaints promptly and professionally.

Sales Representative

Dignity Memorial
Houston
02.2023 - 03.2025
  • Collaborated with marketing team to create promotional materials for products and services.
  • Generated new sales leads through cold calling and networking activities.
  • Negotiated pricing contracts with customers to maximize profits.
  • Developed and maintained relationships with customers to ensure repeat business.

Sales Representative Team Leader

Active Solar
Houston
02.2022 - 01.2023
  • Identified areas of improvement within the team's processes and procedures.
  • Resolved customer complaints promptly and professionally.
  • Ensured compliance with company policies and regulations at all times.
  • Developed relationships with key customers in order to secure long-term business partnerships.

Technical Specialist

CSAT Solutions
Houston
01.2021 - 01.2022
  • Performed troubleshooting activities to identify root cause of system issues.
  • Provided guidance on the selection of hardware components based on customer requirements.
  • Evaluated third-party software solutions for potential integration into existing infrastructure.
  • Collaborated with IT teams to develop solutions for complex technical issues.

Front Desk Receptionist

Comfort Suites Hotel
Houston
07.2019 - 12.2021
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Responded to customer inquiries via phone, email, and in person.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.

Production Worker

Falcon Auger, Inc.
Houston
12.2019 - 02.2020
  • Loaded and unloaded delivery trucks with pallet jacks and hand carts.
  • Troubleshot technical issues that arose during assembly process.
  • Ensured proper labeling of completed products before shipping out.
  • Inspected product quality prior to packaging and shipment.

Teacher

San Jose High School
Guatemala
01.2017 - 10.2018
  • Maintained a safe and orderly learning environment for all students.
  • Assessed student performance through tests, quizzes and other assessments.
  • Encouraged critical thinking skills and problem solving strategies among students.
  • Instructed students in academic subjects such as math, science, language arts, social studies, and history.

Education

Bachelor of Science - Engineering

Mesoamerican University
Guatemala
06-2019

Skills

  • Customer relationship management
  • Contract negotiation
  • Team leadership
  • Conflict resolution
  • Team member motivation
  • Organizational skills

Affiliations

  • I enjoy staying active through gym workouts, expanding my mindset with self-growth and business books, expressing creativity through music and singing, and practicing meditation to maintain balance and focus.

Languages

English
Professional
Spanish
Native/ Bilingual

Certification

  • Life Insurance License.

References

References available upon request.

Timeline

Sales Representative Team Leader

Primerica
03.2025 - Current

Sales Representative

Dignity Memorial
02.2023 - 03.2025

Sales Representative Team Leader

Active Solar
02.2022 - 01.2023

Technical Specialist

CSAT Solutions
01.2021 - 01.2022

Production Worker

Falcon Auger, Inc.
12.2019 - 02.2020

Front Desk Receptionist

Comfort Suites Hotel
07.2019 - 12.2021

Teacher

San Jose High School
01.2017 - 10.2018

Bachelor of Science - Engineering

Mesoamerican University

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