Ervin Torrez
Miami,FL
Summary
Operations and customer service professional with extensive experience in fast-paced environments including security, logistics, hospitality, and facility operations. Skilled in safety procedures, public interaction, communication, and team coordination. Bilingual in English and Spanish with strong adaptability and experience working in structured, high-responsibility environments similar to healthcare support operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Aircraft Fueler
Swissport
Miami, FL
01.2026 - Current
- Operated fueling trucks to ensure timely aircraft refueling services.
- Conducted pre-and post-refueling inspections for safety compliance.
- Monitored fuel levels and quality during operations to prevent discrepancies.
- Collaborated with ground crew to coordinate efficient fueling processes.
- Maintained accurate records of fuel transactions and inventory levels.
- Drove fuel trucks, hydrant carts and stationary carts to complete work.
- Fueled airline equipment according to exact work orders.
- Completed documentation for work completed and fuel transferred or materials used.
Security Operations Supervisor
Admiral Security Services, Inc.
Miami, FL
07.2025 - 12.2025
- Supervised daily security operations, ensuring compliance with safety protocols and procedures.
- Coordinated incident response efforts, effectively managing communication among security personnel and stakeholders.
- Developed and implemented training programs for security staff, enhancing operational efficiency and team performance.
- Conducted regular site inspections to identify vulnerabilities and recommend improvements for enhanced security measures.
Sales and Detail Supervisor
Flipwash
Miami, FL
01.2025 - 06.2025
- Supervised daily operations to ensure compliance with quality standards.
- Trained team members on safety protocols and operational procedures.
- Monitored workflow efficiency, identifying areas for process improvement.
- Implemented training programs to enhance employee skillsets and performance.
- Fostered a positive work environment, promoting teamwork and collaboration.
- Contributed to business growth by identifying opportunities for upselling additional services to clients.
- Improved detailing processes by implementing efficient workflow strategies and supervising team performance.
Lead Receiving Supervisor
Swipe Jobs
Miami, FL
01.2024 - 01.2025
- Supervised receiving operations, ensuring accurate inventory management and timely processing of incoming goods.
- Trained team members on safety protocols and efficient handling of materials during receiving processes.
- Coordinated with suppliers to resolve discrepancies in shipments and maintain quality standards.
- Implemented improvements to streamline receiving workflows, reducing bottlenecks and enhancing productivity.
- Managed documentation for all incoming shipments, ensuring compliance with company policies and regulatory requirements.
- Ensured safe working environment by enforcing safety protocols, leading toolbox talks, and providing necessary personal protective equipment.
- Directed and coordinated roles and responsibilities of receiving floor staff with efficiency and intelligence.
Operations Supervisor
Package Point
Miami, FL
01.2022 - 01.2024
- Supervised daily operations to ensure timely processing and delivery of packages.
- Implemented efficient workflow strategies, enhancing team productivity and service quality.
- Trained and mentored new staff on operational protocols and safety standards.
- Conducted regular audits to maintain compliance with safety regulations and company policies.
- Streamlined inventory management processes, reducing discrepancies and improving accuracy.
Front Desk Associate
Power House Gym
Miami, FL
03.2023 - 07.2023
- Greeted and assisted members, ensuring a welcoming environment.
- Managed front desk operations, including check-ins and appointment scheduling.
- Handled customer inquiries and resolved issues promptly to enhance member satisfaction.
- Processed membership applications and payments accurately using gym management software.
- Maintained cleanliness and organization of front desk area to uphold professional standards.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
Education
GED -
Miami Dade College
Miami, FL05.2026
Skills
- Communication and coordination
- Work area cleanliness
- Patient & Customer Service Support
- Safety & Security Procedures
- Facility Operations
- Communication & Public Interaction
- Team Coordination & Supervision
- Data Entry & Documentation
- Fast-Paced Environment Experience
- Conflict Resolution
- Tech Savvy
- Bilingual: English & Spanish
Certification
• Forklift Certification
• Business Management Certificate
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Aircraft Fueler
Swissport
01.2026 - Current
Security Operations Supervisor
Admiral Security Services, Inc.
07.2025 - 12.2025
Sales and Detail Supervisor
Flipwash
01.2025 - 06.2025
Lead Receiving Supervisor
Swipe Jobs
01.2024 - 01.2025
Front Desk Associate
Power House Gym
03.2023 - 07.2023
Operations Supervisor
Package Point
01.2022 - 01.2024
GED -
Miami Dade College