Ervind Saravia
Miami,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Key Account Manager
Tigo
05.2021 - 11.2023
- Expanded key account base by identifying and cultivating new business opportunities.
- Strengthened client relationships through regular communication and effective problemsolving.
- Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Built and maintained strong client relationships to drive business growth.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Met existing customers to review current services and expand sales opportunities.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
Store Executive
Movistar
05.2017 - 05.2021
- Collaborated with team members to consistently exceed sales targets while maintaining excellent customer service standards.
- Developed comprehensive marketing strategies to drive store traffic, resulting in increased sales and revenue growth.
- Exceeded monthly sales goals through effective merchandising strategies, attentive customer service, and proactive problemsolving.
- Mentored junior employees through ongoing coaching sessions focused on skill development, communication techniques, and teamwork principles.
- Maintained a high standard of cleanliness throughout the store, ensuring an inviting atmosphere for customers and a safe working environment for employees.
- Worked with managers of different departments to enact new policies and improve front-line store activities.
- Reported issues to higher management with great detail.
Education
BBA - Business Administration
Ruben Dario Univesity
Carazo, Nicaragua12.2022
Skills
- Key Account Management
- Account Retention
- Client Relationship Building
- Contract management
- Analytical thinking
- Upselling techniques
- Goal setting
- Adaptability and flexibility
- Conflict resolution
- Contract Negotiation
Additional Information
Knowledge of salesforce platform
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Key Account Manager
Tigo
05.2021 - 11.2023
Store Executive
Movistar
05.2017 - 05.2021
BBA - Business Administration
Ruben Dario Univesity
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