Erving Lerma
Seattle,WA
Summary
Results-driven leasing professional with 6 years of experience in the sales/consulting industry. Always open to feedback for personal growth. Proven track record of exceeding occupancy goals, optimizing property revenue, and providing exceptional customer service. Skilled in presentation, leasing , and a team player, with a deep understanding of Fair Housing Laws. Adept at building and maintaining positive resident relationships and contributing to property success. Looking to learn and retain knowledge for a long term career within Greystar. Looking to leverage my expertise to drive growth and success for The Cline’s property management team.
Overview
5
5
years of professional experience
Work History
Leasing Professional
Legacy Partners Multifamily Real Estate Firm
08.2022 - Current
- Proficient in Tour Scheduling and Hosting, serving as a valuable resource for prospective clients.
- Conducted effective CRM/Yardi Follow Ups, resulting in increased leasing rates.
- Played a key role in Application Approvals to facilitate a seamless experience for applicants and the team.
- Demonstrated strong Customer Service Skills, leveraging self and social awareness to resolve complex issues
- Managed SODAs/Checks during account closures and deposit handling as needed.
- Ensured smooth Transfers, Move-Ins, and Move-Outs, including walkthrough requirements.
- Conducted Market Surveys to gather data from nearby properties for optimal pricing and specials.
- Managed Service Requests, guaranteeing a swift and efficient turnaround.
- Proactively built and nurtured relationships, contributing to a higher retention rate.
- Committed to Training Compliance, consistently acquiring and implementing industry knowledge.
Sales/Marketing Coordinator Intern
First National Autos
03.2022 - 08.2022
- Implemented digital advertising campaigns and prepared promotional materials based on market trends and data on Facebook platform.
- Created campaigns and performed split tests on different ads for ad efficiency.
- Followed up to discover customers' needs and finding creative solutions.
- Consulted with sales and finance managers to negotiate sales price, trade-in allowance, discounts avoidance, and financing options on vehicles.
Co-Owner/Operator Manager
LoneStar Roofing Pros
12.2018 - 04.2021
- Learned and implemented industry knowledge and selling skills to identify opportunities, overcome objections, and close sales.
- Evaluated suppliers to maintain cost controls and improve operations.
- Door-knocked perspective customers to determine roofing needs, and identify decision-makers.
- Increased sales and boosted profits, applying proactive management strategies and enhancing sales-team training.
Education
Bachelor of Science - Supply Chain & Operations Management
Western Governors University
Salt Lake City, UT12.2026
Skills
- Self and Social Awareness
- Communication Skills
- Fair Housing Policies
- Professional Speaking
- Problem Solving
- Knowledge Retention and Implementation
- Customer Service
- Property Tours
- Flexible Schedule
Languages
Spanish
Professional Working
Timeline
Leasing Professional
Legacy Partners Multifamily Real Estate Firm
08.2022 - Current
Sales/Marketing Coordinator Intern
First National Autos
03.2022 - 08.2022
Co-Owner/Operator Manager
LoneStar Roofing Pros
12.2018 - 04.2021
Bachelor of Science - Supply Chain & Operations Management
Western Governors University
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